Transmission & Recon Associate II M-F 6:30am-3pm

Fifth Third Bank•Cincinnati, OH

13h•Onsite

About The Position

Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Responsible for the maintenance, processing and balancing of transactions on ARP/Positive Pay accounts. Responsibilities will also include research and resolution of problems with ARP/Positive Pay accounts, including transmissions, daily exception reporting by prescribed deadlines, and extensive customer interaction. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

Requirements

High school diploma or its equivalent.
One year of reconciliation and/or accounting related experience.
Strong written and verbal communications skills with an emphasis on customer service.
Proven analytical ability and problem solving aptitude.
Demonstrated ability to make appropriate decisions, which expedite workflow and minimize risk.
Ability to communicate effectively with customers and team members.
Working knowledge of some complex and basic office applications and ability to operate software related to job.
Detailed knowledge of Roscoe application and ability to read customer specific job codes.
Ability to read and understand proper file format layouts and file terminology.
Must be well versed and familiar with file host names and file uploads.
Familiar with Fifth Third File transfers.
Ability to operate under deadlines with close attention to detail.
Ability to work in a fast paced environment.
Meet/exceed established department and individual performance goals.
Attention to detail is a must.

Nice To Haves

10 key skills preferred.

Responsibilities

Responsible for researching failed and rejected files and communication and follow up to commercial customers.
Contacts IT technical support and escalates complex issues as needed.
Process incoming/outgoing transactions of a complex nature.
Interact regularly with commercial clients by responding promptly and accurately to client requests and providing superior customer service.
Ensure output meets quality standards prior to release.
Prepare and input documentation.
Review documentation for completeness and accuracy.
Compile and/or balance data for transaction processing.
Update and maintain appropriate files, reports and other documentation/data.
Research and resolve situations of complex nature, which often requires interaction with a variety of internal departments, i.e. Information Technology, Returns, CRAA, Commercial Officers, and other operations areas.
Exercise decision making capability within department guidelines to expedite workflow, transaction processing and minimize risk.
Package and deliver all reconciliation related materials within established timeliness goals.
Maintain working knowledge of regulations and compliance issues related to job function and department.
Process new account set ups, account deletions, and/or account changes as necessary.
Escalate issues according to established chain of command.
Meet and maintain assigned production standards and deadlines.
Assist in new employee orientation and training.
Perform other duties as assigned.