Translation Services Product Specialist

About the position

Venture Solutions, a Taylor Corporation company, is seeking a Translation Services Product Specialist to join our team. The Product Specialist will be responsible for driving flagship applications and services. In this role, you will own the customer experience of our translation applications as well as the complete workflow. You will partner closely with leadership to develop product strategies, own the roadmap, and drive customer value through our systems and business. You will closely coordinate with our IT, Sales/Marketing and Operations Teams to understand the business goals, design, coordinate, and incorporate features.

Responsibilities

• Project manage the implementation and integration of applications and processes.
• Provide progress communication and financial updates based on defined standards to team members, stakeholders, sponsors, and the organization.
• Maintain active client feedback and feature enhancement request list.
• Work closely with sales, BAs, and senior leadership to create and maintain a product backlog according to business values, objectives, and feature ROI.
• Plan and prioritize product feature backlogs, assist with product vision, roadmap, growth opportunities, and forward-looking innovation projects.
• Document product requirements, user stories, defects, and more by providing detailed acceptance criteria, descriptions, and definitions, and answering questions when additional clarification is needed.
• Assess value, develop use cases, and prioritize features to ensure work focuses on those with maximum value aligned with the product strategy.
• Lead product release planning, coordination, and training, including documentation updates and coordinating education and training for Marketing, Sales, Operations, and Support.
• Assist senior leadership with market research, industry trends, competitive analysis, user research, and maintaining both tactical and strategic roadmaps.
• Verify the completion of new features and their readiness for release to customers.
• Coordinate beta test efforts and manage resulting test feedback.
• Use various customer feedback channels to continually drive customer-driven enhancements into products.
• Conduct surveys, in-person interviews, and focus groups to identify highly desired product features or enhancements.
• Assist in the strategic management of the external translation services partner vendor.

Requirements

• 5+ years of IT Project Management experience
• 3+ years of Product Management experience
• Ability to read, understand, and create moderately complex standard requirements artifacts, such as Use Cases, Story Boards, Requirements Matrices, and Process Maps
• SaaS product delivery end-to-end experience
• Strong written and spoken communication skills, including the ability to effectively present to all levels of an organization, partners, and customers
• Demonstrated ability to coordinate software projects across multiple teams
• Demonstrated success in Time Management
• Proficiency with Visio, Microsoft Project, and Microsoft Office

Nice-to-haves

• Bilingual in English/Spanish is a plus

Benefits

• Comprehensive benefit package including several health plans to choose from
• Dental and vision insurance
• Wellness programs
• Life and disability coverage
• Flexible spending accounts
• Health savings accounts
• 401(k) plan with company match
• Paid time off (PTO)
• 64 hours of annual holiday pay