Language. Access Translation, Manager

Emory Healthcare•Tucker, GA

18h•Onsite

About The Position

The Translation Manager oversees the planning, execution, and continuous improvement of system-wide translation services to ensure accurate, timely, and compliant access to translated materials for patients, staff, and providers. This role manages the full lifecycle of translation projects, including request intake, resource coordination, quality assurance, vendor management, budgeting, and regulatory compliance with federal, state, and accreditation requirements. The Manager leads program strategy, monitors key performance metrics, and supports patient-centered communication and health equity initiatives. Working collaboratively with internal stakeholders, vendors, and leadership, the Translation Manager enhances service quality, operational efficiency, and regulatory compliance across the organization.

Requirements

Bachelor’s degree in one of the following or a closely related field: Translation Linguistics Applied Linguistics Foreign Languages Relevant experience may be considered in lieu of formal education.
2–3 years of professional translation experience
1–2 years of healthcare, medical, or regulated-industry translation experience
Fluency in English and at least one additional language
Completion of a qualified medical interpreter training program (e.g., Bridging the Gap)
Strong knowledge of Title VI, Section 1557, ADA, CLAS Standards, and Joint Commission language access requirements.
Knowledge of the National Code of Ethics and interpreter standards of practice.
Strong organizational, interpersonal, and customer service skills.
Ability to manage translation operations, staff performance, and vendor relationships in a complex healthcare environment.
Proficiency with systems and tools including: UKG/Kronos scheduling platform Epic electronic medical record system Microsoft Office Suite Reporting and analytics tools
Strong capabilities in project management, writing, translation, editing, and post-editing.

Nice To Haves

Master’s degree in: Business Administration Healthcare Administration Interpreting Studies Public Health Or a related field
Experience within a large, multi-site healthcare system
Demonstrated experience in staff leadership, program development, project management, and language access operations
Spanish proficiency preferred
National certification through the American Translators Association (ATA) preferred

Responsibilities

Manage the full lifecycle of translation projects in a fast-paced environment, including planning, workflow development, and monitoring progress through each phase.
Coordinate intake, tracking, and completion of system-wide document translation requests.
Organize and lead project teams, allocating internal and external translation resources based on project scope, timelines, and team availability.
Adapt project plans to changes in timelines, priorities, or scope.
Maintain detailed logs and reporting of translation projects and project status.
Develop reports to monitor internal and external translation resource utilization.
Review, proofread, and edit translated content using translation software to ensure accuracy, consistency, and alignment with organizational branding and communication policies.
Update and maintain translation-related policies, procedures, and operational workflows.
Develop, implement, and enforce departmental policies to ensure compliance with federal, state, and accreditation standards.
Lead quality assurance initiatives, investigate service issues, and implement corrective action plans to improve translation quality and service delivery.
Monitor compliance with language access regulations and organizational requirements.
Track and analyze key performance metrics including: Translation service requests Fulfillment rates Vendor utilization Patient satisfaction metrics Documentation accuracy in Epic
Promote a culture of patient-centered communication and equitable access to translation services for: Limited English Proficiency (LEP) patients Blind and low vision patients Deaf and Hard of Hearing patients
Collaborate with Marketing and Patient Experience teams to support accessible patient education materials and outreach.
Maintain awareness of national trends and best practices in language access and translation services.
Support strategic planning and operational goals for language access services aligned with system priorities.
Respond to service concerns and escalate complex issues to leadership as appropriate.
Identify opportunities for cost savings and process optimization while maintaining service quality.
Participate in system-wide quality initiatives, surveys, and compliance reviews.
Analyze patient language documentation and service data to identify trends, service gaps, and improvement opportunities.
Participate in recruitment, interviewing, selection, productivity management, performance evaluations, and disciplinary processes in partnership with Human Resources.
Facilitate departmental staff meetings to communicate policy updates, share performance data, and gather team feedback.
Maintain and update language access policies and operational procedures.
Oversee financial management of translation services, including expense monitoring and billing submissions to the business office.
Support development and maintenance of EMITS website content and patient-facing translation resources.
Maintain collaborative relationships with staff, providers, vendors, contractors, and leadership to address service needs and operational challenges.
Develop and maintain standard operating procedures (SOPs), policies, and training materials for translation services.
Monitor program development initiatives designed to improve efficiency, service quality, and compliance.
Ensure staff receive training on translation compliance, protocols, and organizational policies.
Additional duties may be assigned by leadership.