Translation and Interpretation Coordinator (Communications & Customer Experience [CCX] Dept., Non-Civil Service)

City of Dallas • Dallas, TX

1d

About The Position

The Translation and Interpretation Coordinator supports communication across the City of Dallas by providing professional translation services and coordinating interpretation and translation requests across departments. This position delivers accurate, culturally appropriate translations between English and Spanish and manages language service requests to ensure quality and timeliness. In addition, the role assists in the development of language access policies to strengthen compliance with standards and support future citywide initiatives.

Requirements

• Bachelor’s degree in Spanish, Translation, Communications, Public Administration, Linguistics, humanities or social science related field.
• Five (5) years of experience in public administration, community outreach, business management, or related areas, including at least two (2) years of professional English/Spanish translation experience in a government or public setting.
• Knowledge of language access policies, Title VI compliance, and best practices in municipal or public-sector settings.
• Understanding of cross-cultural issues, immigrant community needs, and engagement with multilingual and multicultural populations.
• Strong organizational, project management, and communication skills.
• Demonstrated expertise in English/Spanish translation and proofreading with sensitivity to regional language variations
• Ability to coordinate, schedule, and oversee interpretation and translation services across multiple departments.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and translation tools.

Responsibilities

• Translates written materials accurately between English and Spanish, ensuring consistency with the City’s tone, terminology, and brand.
• Proofreads and edits translated content for grammar, clarity, and accuracy; reviews translations completed by vendors or other staff.
• Coordinates interpretation and translation requests across City departments, including scheduling, assigning, and overseeing services.
• Works with internal staff, external vendors, and community partners to fulfill interpretation and translation needs for meetings, events, and public-facing services.
• Maintains translation and interpretation standards to ensure quality, consistency, and timely delivery of requests.
• Develops and maintains a centralized system for tracking translation and interpretation requests, assignments, and outcomes.
• Ensures translated and interpreted content is properly archived, organized, and accessible for future use.
• Assists in developing language access policies, procedures, and evaluation measures.
• Tracks, analyzes, and reports data on language access needs and trends; prepares progress, financial, and evaluation reports as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level