Transitions of Care Coordinator

Devoted Health

78d • $21 - $26

About The Position

We want to help members navigate the healthcare system in a better and safer way. The Transitions of Care (TOC) Team supports members who are newly discharged from the hospital (and in some cases prior to discharge). You’ll serve as an advocate for these members, coordinating care and ensuring they have the necessary resources and support to achieve better health outcomes. As a TOC Coordinator you will collaborate with the TOC Team to prevent hospital readmissions. You will play a key role in supporting the TOC nurses in managing members during the post hospital period. You are an active member of the TOC team, fully immersed in the day to day team functions and culture. Our ideal TOC Coordinator is caring, compassionate, solution-oriented and enthusiastic about providing an outstanding experience for Devoted Health’s members.

Requirements

• Medical Assistant Certification a plus, past medical office experience highly desirable
• 2+ years in healthcare setting, managed care, home health, community health highly desired
• Fully bilingual (English/Spanish). (Preferred)

Responsibilities

• Calling members to check in after discharge to see how they are doing, and that they have received the assistance they need
• Coordinating with provider offices, home health agencies and DME providers to ensure members get what they need
• Assisting with scheduling of post discharge NP visits
• Working hand in hand with the other members of the TOC team to address member needs towards team based goals. This may include interdisciplinary huddles and clinical rounds.
• Providing operational and administrative support to the TOC clinical team
• Participating in and assisting with pilot programs
• Coordinating with medical providers and facilities to access necessary discharge records
• Following escalation processes to clinical team to ensure members get needed evaluation and care

Benefits

• Employer sponsored health, dental and vision plan with low or no premium
• Generous paid time off
• $100 monthly mobile or internet stipend
• Stock options for all employees
• Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles
• Parental leave program
• 401K program

What This Job Offers

• Job Type: Full-time
• Number of Employees: 1,001-5,000 employees