Transitional Community Living Program - Team Lead (2630)

ncgCARE•Charlotte, NC

About The Position

Bring Your Passion. As a Transition to Community Peer Support Specialist Team Lead, you will provide support and supervision to the Peer Support staff and provide therapy to their consumers. The purpose of the Peer Support Specialist Transition to Community Living service is to enhance the consumer’s ability to function and achieve their goals while residing in an independent living/community setting. The ratio of supervisor to CPSS is 1 supervisor to 8 Peers. The Peers will have a maximum caseload of 15 clients. The individuals being served are diagnosed with a Mental Health and/or Substance Use disorder. In addition, the individuals will be living in Permanent Supportive Housing and participating in the Transition to Community Living program. The intent of the service is to increase an individual’s ability to live successfully in the community by maintaining tenancy. Build Your Purpose. Position Highlights: Provide individual, family, and group therapy using evidence-based practices aligned with client needs and diagnoses. Supervise and support Certified Peer Support Specialists, including administrative oversight and quality assurance of services. Collaborate on recovery-oriented, person-centered planning and ensure timely assessments and documentation. Facilitate therapeutic and skill-building groups, and ensure access to community resources as needed. Maintain clinical documentation, including treatment plans, progress notes, and required reporting. The above statements describe the general nature of work being performed and are not an exhaustive list of all responsibilities.

Requirements

Master's degree in Psychology, Social Work, or a related human services field is required.
Licensed as a LCSW/A, LCMHC/A in NC.
Minimum two (2) years of proven direct care and/or management experience in the health and human service field.

Nice To Haves

Knowledge in Business Administration and/or Quality Assurance, preferred.

Responsibilities

Supervises a designated group of QMHP-level staff, providing performance oversight, mentoring, and support.
Responsible for managing staff productivity, utilization, documentation compliance, quality assurance, and adherence to timecard and PTO policies.
Participates in personnel-related decision-making, including scheduling, performance feedback, and corrective actions as needed.
Ensures that staff maintain compliance with clinical and operational policies and standards.
Independently manages referral workflows and case assignments, reviewing documentation and making case decisions as appropriate.
Coordinates with community partners and stakeholders to ensure successful service delivery
Leads weekly Quality Assurance (QA) reviews to ensure documentation and service delivery meet regulatory and internal standards
Provides onboarding and orientation for new hires, including development of training materials and performance support during the onboarding process.
Oversees ongoing staff training and ensures compliance with mandatory training requirements (e.g., CPR, CPI).
Serves as subject matter resource on workflows and service delivery expectations.
Assists the Site Manager with facilities-related issues and contributes to operational planning.
Participates in leadership and operational meetings to help shape and implement site-level strategies and improvements.
Supports marketing and outreach efforts in coordination with program leadership.
Administers and tracks temporary pay, stipends, and incentive programs in accordance with policy.
Manage the referral tracker/ case assignments
Authorization management (initial and continued stays) as needed.

Benefits

Consumer-driven health plan coverage provided by Anthem Wellness: When you enroll in a medical plan, you get complete care support on your time through Sydney app (Anthem), with exclusive access to 24/7 access to licensed doctors, therapists, and psychiatrists.
Health Savings Account (HSA) or Flex Spending Account (FSA)
Two dental plan options available through Delta Dental, so you can choose the level of coverage that fits your needs and budget.
Affordable vision plan available through EyeMed to keep your eyes healthy and your vision sharp.
An optional Dependent Care Flexible Spending Account to reimburse yourself on a pre-tax basis for child care.
Generous paid time off
401k or Roth IRA Retirement Programs administered by Empower
Financial planning and education services at no cost to you
Educational Assistance (your position, date of hire and years of service determine your eligibility)
ncgCARE offers excellent compensation packages including a salary commensurate with experience and benefits to meet your needs for today and the future.