Transition of Care Nurse - Central

Cinqcare • Washington, DC

2d

About The Position

The Transitions of Care (TOC) Nurse provides timely, telephonic clinical outreach to family members following acute care, skilled nursing, or facility-based discharges to support safe and effective transitions across care settings. This role focuses on reducing avoidable readmissions, closing quality care gaps, and improving patient outcomes through assessment, education, care coordination, and escalation as needed. The TOC Nurse serves as a critical clinical touchpoint during high-risk transition periods and collaborates closely with interdisciplinary teams to ensure continuity of care. This role supports value-based care objectives by improving utilization outcomes and quality performance.

Requirements

• Active Registered Nurse (RN) license in good standing required; ability and willingness to obtain multi-state licensure as needed. Nurse Licensure Compact (NLC) license preferred.
• Bachelor of Science in Nursing (BSN) required.
• Clinical nursing experience required; experience in care management, transitions of care, case management, or population health preferred.
• Strong clinical assessment and critical thinking skills.
• Excellent communication and patient education abilities.
• Ability to manage multiple patients and priorities in a remote environment.
• Proficiency with EHRs, care management systems, and documentation tools.
• Comfort working independently while collaborating with interdisciplinary teams.

Nice To Haves

• Experience providing telephonic or remote patient support preferred.
• Familiarity with post-acute care settings, discharge planning, or care coordination strongly preferred.

Responsibilities

• Conduct timely post-discharge telephonic outreach in accordance with established TOC workflows and timelines.
• Perform comprehensive clinical assessments to identify post-discharge risks, unmet needs, and barriers to recovery.
• Complete medication reconciliation, reinforce discharge instructions, and assess understanding of care plans.
• Educate family members on symptom monitoring, red flags, follow-up care, and self-management strategies.
• Coordinate follow-up appointments with primary care providers, specialists, and ancillary services as appropriate.
• Identify and escalate clinical concerns, care gaps, or social barriers to appropriate care team members.
• Collaborate with primary care practices, care managers, pharmacists, social workers, and other partners to ensure continuity of care.
• Facilitate referrals to community-based resources or internal programs to address identified needs.
• Document and communicate actionable information to support timely intervention and risk mitigation.
• Support closure of quality gaps related to transitions of care, medication adherence, and follow-up.
• Contribute to reduction of hospital readmissions, emergency department utilization, and total cost of care.
• Adhere to evidence-based TOC models and organizational protocols aligned with value-based care programs, including ACO and MSSP requirements.
• Participate in quality improvement initiatives and feedback loops to enhance TOC effectiveness.
• Accurately document all outreach, assessments, interventions, and outcomes in designated EHRs or care management platforms.
• Ensure timely, complete, and compliant documentation to support reporting, audits, and performance monitoring.
• Communicate key findings and trends to leadership and interdisciplinary teams as required.
• Maintain active RN licensure and adhere to professional nursing standards and scope of practice.
• Participate in onboarding, training, and ongoing education related to transitions of care and value-based care models.
• Support a culture of patient-centered, high-quality, and accountable care delivery.

Benefits

• Competitive Compensation: We offer competitive salaries to attract and retain the best talent.
• 401(k) with Employer Match: Plan for your future with our 401(k) plan and a generous 4% employer match.
• Comprehensive Medical Plan: We proudly offer a comprehensive medical option with an employer contribution.
• Dental & Vision Coverage: Maintain your oral and eye health with our employer-paid dental and vision plans via MetLife.
• Employer-Paid Insurance: Life, Short-Term Disability (STD), and Long-Term Disability (LTD) insurance are provided at no cost to you.
• Generous Paid Time Off: Enjoy ample time off for rest and rejuvenation with generous PTO, holidays, and wellness time.
• Continuing Medical Education (CME) Allowance for APPs: Stay at the forefront of your field with our CME allowance.
• Commuter Benefits: Save on your commute with our commuter benefits program.
• Mileage Reimbursement: Get reimbursed for work-related travel expenses.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level