Transition Manager - 3065

HES Facilities•New Orleans, LA

About The Position

HES is a premier national provider of facilities management services focused 100% on educational institutions. Headquartered in Knoxville, Tennessee, HES builds best-in-class programs for custodial, maintenance, grounds, and landscaping services. With hundreds of years of combined facilities experience, the HES leadership team is comprised of results-oriented, hands-on executives and facilities experts who give school facilities their full attention. Whether for a grounds and landscaping program, custodial services, or maintenance solutions, HES will change the way you look at facilities management. Founded in 1972, HES has a proven track record of working successfully and exclusively in the educational environment, maintaining a singular focus on facilities management, undistracted by competing priorities. HES has earned the trust of over 150 education partners across 29 states. We employ 13,000 dedicated team members and maintain more than 200 million square feet daily. Looking for Transition Manager Job Title: Transition Manager (Facilities / Custodial Services)Position Summary:The Transition Manager is responsible for overseeing the successful onboarding of new client accounts and stabilizing underperforming or high-risk accounts within the custodial and facilities services portfolio. This role ensures smooth operational transitions, maintains service quality, and aligns execution with client expectations and company standards.

Requirements

Bachelor’s degree in Business, Facilities Management, or related field (or equivalent experience)
3–7+ years of experience in facilities management, custodial services, or operations leadership
Proven experience managing account startups, transitions, or turnaround situations
Strong project management and organizational skills
Excellent communication, problem-solving, and leadership abilities
Ability to travel frequently to client sites

Nice To Haves

Experience working in union and/or multi-site environments preferred

Responsibilities

Lead the transition of newly awarded custodial and facilities service contracts from sales to operations
Develop and execute detailed transition plans, including staffing, training, equipment setup, and supply chain coordination
Conduct site assessments to identify operational needs, risks, and opportunities for improvement
Serve as the primary point of contact for clients during onboarding or recovery phases
Stabilize problematic accounts by identifying root causes, implementing corrective action plans, and improving service delivery
Ensure compliance with company policies, safety standards, and (if applicable) union requirements
Recruit, onboard, and train frontline staff and supervisors for new or transitioning sites
Collaborate with HR, operations, and procurement teams to ensure proper resource allocation
Monitor performance metrics (KPIs), budgets, and service levels during transition periods
Provide regular status updates and reports to leadership and clients
Support continuous improvement initiatives and standardization across accounts