Transition Manager - Finance & Insurance

NTT DATA•Plano, TX

About The Position

Transition Manager - Finance & Insurance (What this person will do on a daily/weekly basis) Lead end-to-end transition of finance and insurance applications into Managed Services, including core banking, policy administration, claims, underwriting, billing, payments, trading, risk, and financial reporting systems. Develop and execute detailed transition plans aligned with regulatory, audit, risk, and compliance requirements. Manage structured knowledge transfer from internal teams, system integrators, and incumbent vendors to AMS support teams. Plan and execute transition cutover activities with minimal impact to customer transactions, financial reporting cycles, and regulatory operations. Ensure transitions comply with applicable financial and insurance regulations such as SOX, PCI DSS, GDPR, GLBA, FFIEC, FCA, EBA, NAIC, and local regulatory requirements. Coordinate closely with Risk, Compliance, Legal, and Audit teams to meet internal control standards and regulatory expectations. Ensure secure handling, access control, and protection of sensitive financial data and Personally Identifiable Information (PII). Act as the primary point of contact for business leaders, IT leadership, compliance, risk teams, and vendors throughout the transition lifecycle. Conduct transition governance forums, risk and readiness reviews, and executive-level status reporting. Ensure AMS teams are operationally ready with required access, secure environments, tools, and operating procedures. Establish and validate ITIL-based service management processes including Incident, Problem, Change, and Release Management, ensuring segregation of duties. Define and manage SLAs, OLAs, escalation paths, and on-call support models supporting 24x7 financial operations and peak business periods. Identify and mitigate risks related to transaction integrity, system availability, regulatory compliance, and financial exposure. Validate disaster recovery, high availability, and resiliency plans to meet regulatory and business requirements. Define and manage entry and exit criteria for transition completion and steady-state service acceptance. Define, track, and report KPIs, SLAs, and regulatory metrics post-transition. Drive service stabilization and continuous improvement initiatives focused on availability, performance, compliance, and cost optimization. Support internal and external audits, regulatory reviews, and compliance assessments. Ensure creation, validation, and maintenance of audit-ready operational documentation including runbooks, SOPs, control procedures, and application support guides. Maintain documentation repositories and evidence required for regulatory and audit purposes.

Requirements

Bachelor's degree in Information Technology, Finance, Business, Engineering, or equivalent work experience
Minimum 6-10+ years of overall IT experience with strong exposure to Financial Services or Insurance Application Managed Services
Minimum 3+ years of experience managing application transitions into AMS or outsourced support models within regulated environments
Experience working with banks, insurance companies, investment firms, or financial services organizations
Strong knowledge of ITIL-based service management and service transition frameworks
Experience defining governance models, control frameworks, and audit-ready service processes
Strong communication, stakeholder management, leadership, and risk management skills, including executive-level interactions

Nice To Haves

Hands-on experience with financial and insurance platforms such as Temenos, Finacle, FIS, Fiserv, Guidewire, Duck Creek, SAP Financial Services, Oracle Financials, or similar systems
Strong understanding of financial and insurance business processes including payments, settlements, policy lifecycle management, claims processing, and financial accounting
Familiarity with data integration, batch processing, and real-time transaction processing systems
Exposure to cloud and hybrid architectures supporting regulated financial workloads
Experience with DevOps and CI/CD practices adapted for regulated and audit-driven environments
Financial services or risk certifications such as CISA, CRISC, CPA, or CFA
Cloud certifications (AWS, Azure, or GCP) supporting regulated environments

Responsibilities

Lead end-to-end transition of finance and insurance applications into Managed Services
Develop and execute detailed transition plans aligned with regulatory, audit, risk, and compliance requirements
Manage structured knowledge transfer from internal teams, system integrators, and incumbent vendors to AMS support teams
Plan and execute transition cutover activities with minimal impact to customer transactions, financial reporting cycles, and regulatory operations
Ensure transitions comply with applicable financial and insurance regulations such as SOX, PCI DSS, GDPR, GLBA, FFIEC, FCA, EBA, NAIC, and local regulatory requirements
Coordinate closely with Risk, Compliance, Legal, and Audit teams to meet internal control standards and regulatory expectations
Ensure secure handling, access control, and protection of sensitive financial data and Personally Identifiable Information (PII)
Act as the primary point of contact for business leaders, IT leadership, compliance, risk teams, and vendors throughout the transition lifecycle
Conduct transition governance forums, risk and readiness reviews, and executive-level status reporting
Ensure AMS teams are operationally ready with required access, secure environments, tools, and operating procedures
Establish and validate ITIL-based service management processes including Incident, Problem, Change, and Release Management, ensuring segregation of duties
Define and manage SLAs, OLAs, escalation paths, and on-call support models supporting 24x7 financial operations and peak business periods
Identify and mitigate risks related to transaction integrity, system availability, regulatory compliance, and financial exposure
Validate disaster recovery, high availability, and resiliency plans to meet regulatory and business requirements
Define and manage entry and exit criteria for transition completion and steady-state service acceptance
Define, track, and report KPIs, SLAs, and regulatory metrics post-transition
Drive service stabilization and continuous improvement initiatives focused on availability, performance, compliance, and cost optimization
Support internal and external audits, regulatory reviews, and compliance assessments
Ensure creation, validation, and maintenance of audit-ready operational documentation including runbooks, SOPs, control procedures, and application support guides
Maintain documentation repositories and evidence required for regulatory and audit purposes