Transition Coordinator

FORTUNE SOCIETY INC•New York, NY

10d•$27 - $30

About The Position

Under the supervision of the Community Operations Supervisors, the Transition Coordinator (TC) will be responsible for supporting recently incarcerated individuals with their transition to the community from Rikers Island and NYS correctional facilities. The Transition Coordinator will manage a caseload, support with evaluating clients’ needs, and make necessary internal and external referrals for needed wrap around supports. The Transition Coordinator will also engage with the participants’ support systems and/or other providers to assist with ensuring a successful transition back into the community. The Transition Coordinator is responsible for conducting weekly visits to Rikers Island to meet with and complete transition plans with incarcerated individuals and provide program information sessions about re-entry services. Mission and Fit The TC embodies Fortune’s mission and values and will be an effective member of the team in furthering both. The candidate should exhibit compassion and understanding for our participants (wherever they are in their re-entry process) and embrace Fortune’s core value that none of us should be measured against the worst things we have done. Participant Centered, Education & Advocacy The TC focuses on identifying key needs and housing support opportunities for participants. They can illustrate the highest level of customer care and empathy while thriving to resolve participant concerns and issues. They will also act as a liaison between Fortune and our community partners when creating referrals for individuals in need of support. Collaboration The TC is comfortable collaborating with staff at all levels (senior staff and peers) within RISE, Education and Employment Services, and other department areas to understand complex problems and create solutions to support participants’ successful transition. The TC will provide input on department projects, so they should be comfortable contributing constructive feedback and be a team player in supporting the team in completing projects. The TC is comfortable leading group conversations and facilitating meetings. The TC should be able to prioritize effectively as new projects come up and communicate project progress routinely. Professional Etiquette & Adaptability The TC fosters a positive and respectful work environment, making it easier to promote effective collaboration and communication. This includes being mindful and adapting to their communication and behavior, accordingly, based on different situations. The TC will also be respectful of deadlines that are fundamental to meeting participant and program needs. This includes being respectful of others’ time. The TC utilizes de-escalation skills to resolve conflicts in a calm and respectful manner, always. Organization, Time Management & Attention to Detail The TC demonstrates competency to develop systems and processes to organize and keep track of information or work progress; is routinely conscientious, thorough, accurate and reliable when performing and completing job tasks; TCs handle multiple cases simultaneously, requiring strong organizational and time management skills to prioritize tasks, meet deadlines, and manage caseloads efficiently.

Requirements

High School Diploma/GED certification, required
Experience working with individuals with legal system involvement, preferred
Experience with documentation, record keeping and data entry, required
Motivational Interviewing and Interpersonal (Written and Oral) skills, strongly preferred
Adequate computer software skills including use of Windows 10, Microsoft Suite (Outlook, Word, Excel, SharePoint, OneDrive), required
Ability to be flexible; days/hours are subject to change in accordance with program needs
Must be highly motivated, willing to take initiative and work in a fast-paced environment with varying demands
Have strong time management and organization skills; attention to detail
Ability to obtain and maintain clearance from the Department of Corrections and work within the constraints of facility guidelines, including but not limited to lock downs, screening of personal items including food and clothing restrictions, which can be changed at the discretion of the Department of Correction

Nice To Haves

Some college, preferred or the equivalent in professional experience (including participant facing work)
Bilingual in Spanish/English a plus
Relevant personal experience is a plus

Responsibilities

Conduct transition plans with individuals currently incarcerated at Rikers Island and complete service plans with participants once they return to the community
Have a weekly presence on Rikers Island, at least twice per week, and assist with program informational sessions as needed
Provide referrals to necessary supportive services, internally and externally, providing ongoing, regular follow up with both participants and providers
Manage a caseload of up to 75 individuals, conduct consistent case management sessions and outreach by phone/text/email
Maintain proper documentation of participant case files and complete case notes in a timely manner
Prepare success story summaries of participants on your caseload as needed
Support and encourage the professional and personal development of the participants with the use of motivational interviewing skills when conducting case management interactions, in person and virtually
Establish standards that will ensure appropriate boundaries and behaviors
Issue incentives and maintain proper physical and electronic documentation of distribution
Ensure all participant data is entered within 24 hours of interaction with participant and regularly conduct review of your own work to ensure for accuracy of entries
Research and establish connections with external resources for participants, as needed, and support with maintaining contacts and document all referral interactions
Attend and assist with community events to promote and encourage engagement for participants and individuals interested in enrolling in program services
Maintain and monitor confidentiality of participant files
Perform other duties as assigned