Transition Coordination Support Staff

Humana • Indianapolis, IN

6d • Remote

About The Position

Become a part of our caring community and help us put health first The Care Coaching Assistant 2 (Transition Coordination Support Staff) employs a variety of strategies, approaches and techniques to support a member's optimal wellness state by coordinating services & resources. The Care Coaching Assistant may support various functions including Transitions. Decisions are typically focused on interpretation of area/department policy and methods for completing assignments. Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction. Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion. Position Responsibilities: Contribute to administration of care coordination, primarily for transitions and custodial prevention teams. Provide non-clinical support to the assessment and evaluation of members' needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. Perform varied activities and moderately complex administrative/operational/customer support assignments. Perform computations. Typically works on semi-routine assignments. Use your skills to make an impact

Requirements

• Less than 3 years of technical experience
• Must reside in the State of Indiana
• Proficiency in Microsoft Word, Excel and Outlook
• Excellent verbal and written communication skills
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences
• This role is considered patient facing and is part of Humana's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.
• This role is part of Humana's Driver safety program and therefore requires an individual to have a valid state driver's license and proof of personal vehicle liability insurance with at least 100,000/300,000/100,000 limits.
• Must Reside in the State of Indiana
• To ensure Home or Hybrid Home/Office associates’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested. Satellite, cellular and microwave connection can be used only if approved by leadership.
• Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
• Valid state driver's license
• Proof of personal vehicle liability insurance with at least $100,000/$300,000/$100,000 limits
• Access to a reliable vehicle

Nice To Haves

• Clerical support background in a healthcare environment
• Associate or Bachelor's Degree

Responsibilities

• Contribute to administration of care coordination, primarily for transitions and custodial prevention teams.
• Provide non-clinical support to the assessment and evaluation of members' needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members.
• Perform varied activities and moderately complex administrative/operational/customer support assignments.
• Perform computations.
• Typically works on semi-routine assignments.

Benefits

• Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees