Transit Service Manager- Light Rail Dispatcher

Bi-State Development-posted 10 months ago
Full-time • Mid Level
St. Louis, MO
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The Transit Service Manager for Light Rail Operations/Rail Dispatcher is a full-time employment opportunity with a dynamic and multi-faceted resource for economic development in the St. Louis region. This role involves directing the work of light rail vehicle operators in the MetroLink Operations section, ensuring efficient and safe operations of the light rail system. The position requires a strong focus on enhancing operational activities, managing train movements, and overseeing the training and performance of operators.

  • Review and evaluate operating activities and recommend changes to enhance operations, including special events.
  • Direct and document all train movement in the rail yard.
  • Process the Operator payroll weekly.
  • Assign all open work daily and coordinate weekly temporary work selection activities.
  • Plan, direct, and coordinate the assignment of LRVs to operate in revenue service and organize daily pull-outs and pull-ins.
  • Plan, direct, and coordinate all train wash activities in partnership with maintenance and the train wash crew.
  • Prepare reports on operations activities including attendance, absenteeism, on-time performance, and security.
  • Distribute General Orders and General Notices to train Operators.
  • Prepare incident and special reports arising from train service activities including safety, vehicle accidents, and employee or passenger injuries; investigate accidents and customer complaints.
  • Monitor stations, platforms, elevators/escalators, emergency telephones, and ticket vending machines; report any defects and respond to emergency alarms.
  • Assist with training LRV Operators on operating procedures, equipment operations, and emergency procedures.
  • Plan, direct, coordinate, and control the work of employees in the section and prepare periodic observation reports.
  • Monitor non-Metro employees to regulate safety and rule adherence.
  • Report delays and problems promptly and take appropriate actions to correct performance and maintain schedules.
  • Assist passengers and ensure safe, efficient, and courteous service is provided in the field, particularly during special events.
  • Participate in grievance hearings regarding rule violations and/or violations of the Labor Agreements.
  • Develop and implement procedures and schedules to regulate the activities of light rail vehicle operators; assist in developing and implementing performance standards for light rail operators and evaluate employee productivity and performance against established standards.
  • Assist in the preparation of safety procedures, rules, and regulations for light rail operations; participate in emergency situations involving vehicles, equipment, and passengers; notify appropriate persons in the event of an emergency.
  • Ensure that Train Operator Hours of Service are in compliance with federal/state/Bi-State regulations.
  • Must be able to pass LRV Operator training course and re-qualify as directed.
  • Must be able to secure and maintain a Missouri CDL.
  • Ability to learn the day-to-day operation of a light rail system, the collective bargaining agreement covering light rail vehicle operators, the safety regulations governing a light rail operation, agency regulations and guidelines, train service schedules, and fare structure.
  • Ability to evaluate the work of employees, develop procedures, rules, and schedules, and instruct employees on operating and safety procedures.
  • Must be able to understand and apply the labor contract and rules governing the Extra Board.
  • Must be proficient in the application of the HASTUS dispatch program.
  • Ability to evaluate operational effectiveness and make recommendations for improvements.
  • Ability to communicate effectively, both orally and in writing, and work under pressure.
  • Bachelor’s Degree in Business or related field (highly desirable).
  • Minimum of 5 years of experience in a related field.
  • Experience in Customer Service and Supervisory roles.
  • Competitive salary
  • Gym Discounts with Club Fitness and OneLife Fitness at Ballpark Village
  • 24 hour access to onsite gyms
  • Wellness program that provides free health screenings
  • Discounted Cell Phone service
  • Free MetroLink and MetroBus access
  • Medical, Dental, Vision coverage effective on your 1st day
  • 4 weeks earned PTO
  • Floating holiday for your Birthday
  • Company sponsored 401k plan with company match
  • Employee assistance program
  • Eligibility for Public Service Student Loan Forgiveness program
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