Transit Safety Officer

Indygo • Indianapolis, IN

4d • Onsite

About The Position

The Transit Safety Officer (TSO) is responsible for promoting a safe and secure environment for IndyGo customers and employees by ensuring compliance with IndyGo fare policies and assisting with on-board and station safety. This role provides a visible presence across IndyGo’s fixed-route and Bus Rapid Transit (BRT) systems, engages directly with customers, and assists in the resolution of incidents that may occur on buses, at stations, or at transit centers. The TSO serves as a proactive ambassador for safety while supporting IndyGo’s Ride Safe Program.

Requirements

• Demonstrated verbal communication and interpersonal skills with the ability to interact effectively in one-on-one and group settings.
• Ability to remain composed while engaging with customers in high-stress or confrontational situations to gain compliance using verbal de-escalation techniques.
• Demonstrated ability to observe situations accurately, assess risk, and take appropriate action.
• Comfortable working independently in a mobile environment and managing time effectively across multiple assignments.
• Ability to document incidents and prepare reports that are factual, clear, and concise.
• Commitment to upholding IndyGo’s values of safety, accountability, respect, and professionalism.
• Position may require an individual to travel in a moving vehicle for extended periods of time. May have to move or position themselves to use office equipment. May have to move occasionally between departments and/or facilities.
• Requires some exposure to machinery/equipment, excessive noise, extreme temperatures, fumes/odors, some hazardous materials, and dirt/dust.
• Ability to work outdoors in varied weather conditions.
• Ability to occasionally move and/or transport safety equipment and promotional materials weighing up to 15 pounds.
• Local travel may be required occasionally between various Agency locations.
• Must possess or be able to obtain a valid Indiana driver’s license within 90 days of hire.

Nice To Haves

• An associate’s degree in criminal justice, business management, health and safety, or a related field preferred.
• At least two (2) years of experience in a customer-facing role such as security, transit operations, hospitality, or community engagement preferred.
• Prior experience in fare enforcement, security, or public safety responsibilities is preferred.
• Familiarity with fare inspection procedures, handheld verification devices, and digital fare technology is preferred (training provided).

Responsibilities

• Conduct fare verification in compliance with IndyGo’s self-service fare policy using handheld devices or visual inspection.
• Actively engage with customers to educate on fare options, digital fare technologies, and proper use of IndyGo services.
• Maintain a visible presence on busses, at stations, and at the transit center to deter fare evasion and promote a safe environment.
• Assist in de-escalating situations involving disruptive, intoxicated, or non-compliant individuals using strong interpersonal and conflict-resolution skills.
• Serve as the first point of contact for on-board incidents and work with IndyGo Security, Operations Control Center, and law enforcement partners as appropriate.
• Observe and report safety hazards, suspicious behavior, and incidents in a clear and accurate manner.
• Complete accurate and timely reports related to incidents and fare compliance.
• Support the security administration in maintaining records of fare compliance checks and security-related incidents.
• Respond to requests for assistance from bus operators and customers and provide guidance to ensure safe resolution.
• Attend training on fare inspection procedures, de-escalation, and IndyGo security policies.
• Build rapport with riders through daily interaction while upholding IndyGo’s commitment to respectful and professional customer service
• Provide support to other IndyGo departments as needed.
• Perform other duties as assigned in alignment with IndyGo’s strategic goals.

Benefits

• Full-time positions with guaranteed 40 hours/week.
• Medical, dental, and vision (effective on the 1st of the month, 30 days after the start date).
• Free on-site wellness clinic for employees and their families.
• Retirement plan (401A and 457B).
• Tuition reimbursement.
• Free IndyGo transportation for employees and their families.
• Federal Loan Forgiveness Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 251-500 employees