Transit Operations Supervisor [CDL Class B or higher with Passenger endorsement and no airbrakes (L) restriction required]

Regional Transportation Agency (RTA) of Central Maryland•Annapolis Junction, MD

just now•$30•Onsite

About The Position

We are seeking a dedicated, responsible, team-oriented, solutions driven Transit Operations Supervisor/MOD to perform a variety of operational, managerial and administrative work in the day and provide timely instructions/responses for operational information.

Requirements

High School diploma or GED equivalent.
1 -2 years direct supervisory experience and/or road supervisor experience.
Must be able to successfully and efficiently operate a tablet, cellphone, and personal computer.
Intermediate computer knowledge and skills, specifically in a Windows environment; excellent Microsoft Word, Excel, and Outlook skills are required.
Ability to communicate (read, speak, write, and understand) clearly in the English language.
Must maintain Commercial Driver's License (CDL) Class B or higher with Passenger (P) endorsement and No Airbrakes (L) Restriction.
Ability to work independently and objectively.
Ability to communicate effectively and work with all departments.
Ability to work in a 24 hour/365 day per year operation.

Nice To Haves

Fluency in Spanish and/or French.
1 -2 years direct supervisory experience and/or Road Supervisor experience in a transit setting.
Previous operations management experience in a transit environment.

Responsibilities

Provides unifying direction and clear instructions regarding various issues throughout the day; audits service, routes and road conditions, and recommends alternate routes to dispatch as appropriate.
Serves as the “Manager on Duty” (MOD) for all other Operations Supervisors and Dispatchers on a rotating basis; supports the other MODs and fosters a cohesive and positive working environment for all Drivers and Dispatchers.
Supervises a minimum of 10 drivers and dispatchers, including managing attendance, approving time off requests, assisting with personnel issues, and verifying schedules.
Provides a variety of public transportation information to passengers, the general public and other agencies; provide quality customer service and respond to public inquiries and requests in a courteous manner.
Investigates accidents, incidents, disputes, and disturbances, in accordance with policy, and in conjunction with the proper authorities; writes various reports regarding all accidents, incidents, disputes, and disturbances.
Writes reports regarding service disruptions, security incidents and operator performance/behavior in accordance with policies and procedures. May assist operators in filing of reports.
Assists in the creation and updating of reference materials for Dispatchers and Operations Supervisors.
Monitors operator driving skills and work habits.
Authorizes trips outside of transit services when necessary.
Schedules alternative routes when necessary and assists with rides for passengers.
Uses automated computer systems to retrieve scheduled information.
Monitor pull-outs and service areas.
Actively and routinely participates in supervisory training.