Transit Operation Supervisor
This job is no longer available
There are still lots of open positions. Let's find the one that's right for you.
About The Position
Under the direction of the Transit Operation Division Manager, tracks and ensures the contractual requirements of third-party service providers responsible for fixed route, paratransit, and microtransit operations; ensures vendors meet performance expectations, as preestablished contractual requirements and metrics; coordinates closely with third-party operations staff, and county transit operation staff to implement service improvements and resolve vendor-related issues, as related to customer service, asset management, etc. Supervises, directs, and evaluates assigned staff; addresses concerns and resolves problems; oversees work assignments and operational tasks; conducts employee performance evaluations; handles coaching, discipline, and training. Organizes, prioritizes, and assigns work to meet service goals; develops and manages employee or vendor schedules to ensure adequate coverage; monitors progress and inspects work quality; provides technical guidance on complex issues; ensures necessary resources are available to complete assignments. Ensures vehicles are safe, properly maintained, and meet regulatory standards; maintains up-to-date records on fleet inventory, maintenance, and repairs; trains staff on vehicle use, safety procedures, and operational policies; collaborates with vehicle support personnel as needed. Responds to inquiries from clients and the public; provides information about available services and resources; assists with program enrollment and service-related issues; investigates and resolves customer concerns in a timely manner. Maintains working knowledge of transportation-related software platforms, including vehicle tracking systems (AVL), field service applications, and database systems; provides end-user support to staff; stays informed on emerging technologies and best practices in transportation operations. Tracks and reports on operational activities; assists in the development and revision of standard operating procedures; ensures compliance with safety, performance, and quality standards. Performs other duties as assigned to support department goals and ensure operational continuity.
