Transit Hub Lead
About The Position
About TransWest: We move people. We help them get to work, school, or play. From A to B, and everything in between. By shuttle, bus, charter or valet, we find creative ways to move people, business, and communities forward. We partner with some of the world's leading companies to create personalized transportation systems and hospitality experiences. We go above and beyond to remove stress in all interactions and make things a little easier for all we serve. As a Transit Hub Lead for TransWest, you will be expected to provide the highest level of customer service and authentically connect with our clients to introduce them to and assist in navigating our transportation network. Transit Hub Leads create a welcoming and safe environment by greeting clients, communicating relevant transportation information, answering client inquires, and interacting with our driver team members to ensure the highest level of care while utilizing our services. This role is open to current TransWest Transit Hub Coordinators only.
Requirements
- 1+ years of customer service experience
- Proven ability to lead peers and coordinate shift activities
- Experience working in the transportation industry preferred
- Must be at least 18 years of age
- Acceptable Motor Vehicle Record
- Must be able to walk and stand for entirety of shift
- Enjoy people and excel at customer service
- Able to communicate proficiently in English
Nice To Haves
- Experience working in the transportation industry preferred
Responsibilities
- You possess an outgoing and positive attitude and demeanor; you genuinely enjoy and take pride in providing excellent customer service every day.
- Work cross functionally with other TransWest team members to identify potential issues in the field and propose meaningful solutions.
- Can demonstrate and provide instructions to clients on ridership applications and other technology offerings.
- Represent TransWest in a positive way by having a professional appearance, being approachable, and having passion for providing world class customer service as our clients arrive/depart their work locations.
- Interacts with customers in a positive manner. Can track relevant client ridership data and vehicle arrival and departure data.
- Knowledgeable about our transportation brand and the services we provide our clients. Can operate TransWest technology to provide schedule information to our clients.
- Provides relevant customer feedback to TransWest leadership and embraces a culture of process improvement.
- A team player who possesses the ability to work effectively with customers, co-workers, and management.
- Directly lead and support the work of Frontline Team Members, ensuring effective task execution, adherence to standards, and a positive team environment.
- Other duties as assigned.
Benefits
- Medical, Dental, Vision & Life Insurance
- 401k with matching
- Annual pay raises
- Holiday pay
- Paid Time Off up to 80 hours per year with increasing amounts based on your years of service
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
101-250 employees
