Transit Dispatcher (Part Time)

CITY OF CHEYENNE•Cheyenne, WY

3d•$19•Onsite

About The Position

Operates communication systems utilizing radio, telephone, and computer equipment to aid bus drivers and the public in support of daily transit operations of demand-response and fixed-route transit services. Prepares and maintains manual and computerized files and records including operations reports, incident logs, accident reports, and data concerning service interruptions, cancellations, vehicle breakdowns, etc.; provides information to the public; dispatches personnel and equipment in response to service requests. This is a safety sensitive position and is subject to random drug and alcohol testing as a condition of employment.

Requirements

High school diploma or GED.
Three (3) years of recent and relevant experience in the field of expertise; OR equivalent combination of education, training, and experience.
Knowledge of transit system operations, rules, and regulations.
Ability to read and interpret bus routes and schedules.
Knowledge of customer service practices and ability to demonstrate them.
Knowledge of two-way radio operation, procedures, and etiquette.
Knowledge of area geography and streets of city.
Ability to communicate politely and cooperatively with passengers, employees, and members of the public.
Ability to exercise tact and sound judgement when resolving operations and passenger issues.
Ability to develop and maintain effective working relationships with employees, managers, and the executive leaders.
If licensed ability to operate a passenger bus safely and effectively. Operate two-way radio and wheelchair lifts.
Strong skills in problem solving and conflict resolution.
Ability to work independently and to exercise reasonable judgement in decision making.
Proficient telephone call handing techniques.
Ability to be a positive agent for change.
Ability to multi-task and manage time efficiently.
Ability to research information and analyze data to arrive at valid conclusions, recommendations and plans of action.
Ability to manage multiple assignments within established deadlines.
Knowledge of and ability to use technology that supports transit practices and programs.
Ability to prepare comprehensive reports and represent ideas clearly and concisely, both orally and in writing.
Ability to work as part of a team and independently and to exercise reasonable judgement in decision making.
Ability to solve practical problems and deal with complex situations where only limited standardization exists.
Ability to read, write and speak English.
Ability to work unusual hours, split shifts, weekends, holidays, and overtime as required.
Ability to arrive on time to work assignments and maintain a history of satisfactory attendance.
Ability to obtain a Commercial license at the request and approval of the Transit Administrator.

Nice To Haves

Five (5) years of recent and relevant experience in the field of expertise; OR equivalent combination of education, training, and experience.
Commercial Driver License (CDL) with passenger endorsement or ability to obtain CDL with passenger endorsement at the request and approval of the Transit Administrator and have Evidence of Insurability.
Ability to pass a Department of Transportation (DOT) physical examination by obtaining a DOT Medical Examiner’s Certificate for a minimum of a 1-year qualifying period and then maintain certificate thereafter.

Responsibilities

Perform all dispatch duties.
Respond to all service request calls promptly and with courtesy.
Monitor two-way radio; sends and receives messages.
Contact police, fire, and ambulance in emergency situations.
Perform office tasks to assist in transit operations including tracking systems, vehicle usage, ridership.
Schedule demand-response rides utilizing computerized scheduling and dispatching software.
Review, organize and maintain driver trip logs to maximize route efficiencies.
Authorize route changes due to cancellations and/or additions, inclement weather, unsafe operating conditions, road construction or other unique situations.
Report operational problems and incidents to supervisors.
Notify supervision for replacement vehicles or drivers when needed due to breakdowns or other unforeseen emergencies.
Make recommendations and propose solutions to operational issues.
Maintains passenger information, driver hours, and mileage for reporting purposes.
Prepare required reports by collecting, analyzing, and summarizing data and trends.
Pull ridership reports from various software and compile into appropriate forms for transit Management
Monitor buses in and out of service and spare replacements.
Schedule vehicles for maintenance, following FTA guidelines and participates in vehicle preventative maintenance programs and activities, to ensuring vehicles are maintained in a safe and effective operating condition.
Communicates with Fleet Maintenance employees daily.
Provide information and general assistance to callers, City staff and the public regarding transit policies, procedures and processes and does so in a courteous manner.
Work with transit Management to update and maintain the Cheyenne Transit Program website
Maintains confidentiality.
Attend required annual trainings.
Attends work when scheduled, on a regular and dependable basis.
Assist with special projects as necessary or as assigned.
If licensed, you may be required to act in the capacity of Bus Driver on an as needed basis.
Performs other related duties as assigned.