Transformation Success Architect
About The Position
As a Transformation Success Architect, you are a critical part of the Transformation Success Architecture Team, ensuring our most important customers have a successful deployment and security operations transformation with XSIAM. You will act as the technical orchestrator for large and complex XSIAM deployments, engaging after the technical win and seeing the project through to production. Your primary goal is to make sure the customer realizes value rapidly by educating their operations teams on XSIAM capabilities and helping them apply these to their own SOC workflows. You are the key technical leader who directs and coaches our field teams to ensure a successful deployment.
Requirements
- Senior level technical acumen with XSIAM/SIEM solutions, including deep technical knowledge of all XSIAM capabilities
- Excellent customer-facing communication skills with strong executive presence
- Demonstrated ability to coordinate resources across multiple internal and external organizations
- A coaching and training mindset, with a proven ability to mentor others
- A "scale mindset" with a focus on using AI for data collection, developing reusable process concepts, and authoring best-practice documentation
- Ability to handle 4-5 concurrent deployment engagements
- Strategic mindset with strong problem-solving, analytical, and critical thinking skills
Responsibilities
- Serve as the single technical orchestrator for large, complex, and strategic XSIAM deployments
- Direct Professional Services (PS), Solutions Consulting (SC), and Domain Consulting (DC) resources, orchestrating workstreams to ensure a successful customer deployment
- Educate and align customer security operations teams with XSIAM capabilities, running "day in the life" sessions and ensuring they can apply XSIAM to their specific workflows
- Coach and train field DC and PS teams during deployments to build their skills for future projects.
- Define, develop, disseminate, and improve best practices, templates, and knowledge that can be used by the broader field to scale our deployment capabilities
- Provide technical and product consultation while managing escalations and issues throughout the deployment lifecycle
- Lead customer workshops and gap analyses to assess customer needs, define outcomes, and identify any risks to a successful deployment
- Document improvement recommendations from deployments to feed back into our processes.
- Help transition the team's focus long-term to a "health check" process and expand our success model to new use-cases
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
