Transformation Facilitation & Engagement Coordinator

Heifer International

About The Position

Heifer International is amid a significant organizational transformation—shifting from a traditional hierarchical structure toward an agile, adaptive, farmer-focused, regenerative network organization guided by a living systems mindset. This shift is redefining how programs are designed, how decisions are made, and how teams collaborate across a globally distributed organization. The Transformation Facilitation & Engagement Coordinator is a core member of the Transformation, Strategy & Communication (TSC) team, supporting the execution and coordination of transformation work across the organization. This role enables transformation work led by TSC – including strategy coherence, change enablement, and organization learning. The role focuses on keeping initiatives, workstreams, learning activities visible, connected, and progressing. It strengthens execution by ensuring transformation work remains coordinated, accessible and actionable as it moves across the organization. This is a role that lives at the intersection of coordination and facilitation. You prepare the agenda, open the session, keep the conversation on track, manage the time, ensure participation, and close with clear next steps. You create the conditions for groups to do their best collective work — not by shaping what they explore, but by ensuring they can explore it effectively. Between sessions, you track decisions, follow through on action items, and make sure nothing falls through the cracks. The position includes core administrative responsibilities at its core, while also building and maintaining working relationships across teams — ensuring clear communications and reliably follow-through. You are organized, dependable, and confident in facilitating group work. You can draft a clear agenda, guide a conversation, and close with clarity on decisions and next steps. You are a strong communicator — able to write clear updates, capture what matters in notes, and communicate effectively across teams and cultures. You follow through consistently and are comfortable working in an enabling role, supporting others to do their best work. You are comfortable in ambiguity. Plans shift, priorities evolve, and the work doesn't always look the same from one week to the next. You adapt without losing your organizational thread.

Requirements

Bachelor’s degree required plus 6 years of experience in project coordination, change management, or related field. OR 10 years of relevant experience without a degree.
Minimum 2 years of experience coordinating organizational strategic initiatives, transformation projects, or change efforts.
Strong organizational and coordination skills, with the ability to manage multiple workstreams, track progress, and ensure follow-through.
Ability to analyze and synthesize information from multiple sources (notes, discussions, reports, and datasets) into clear, actionable insights.
Strong project management & collaboration skills.
Comfort working with data at a practical level—including summarizing trends, identifying patterns, and supporting decision-making (advanced analytics not required).
Ability to facilitate structured conversations & create environments for review, reflection, and feedback across global teams.
Skill, knowledge, and comfort with online collaboration tools (Zoom, Miro, Mural, Asana, etc.).
Ability to work both as a team player and independently, managing multiple priorities and deadlines in a fast-paced environment.
Ability to work with sensitive information and maintain confidentiality.
May require working in front of a computer for extended periods.
Ability to handle multiple tasks and deadlines, establish priorities and make sound judgments often in a fast-paced environment, and the flexibility, energy, and attention to detail needed to manage a heavy workload and rapidly changing contexts.
Willingness to work outside of normal business hours as requested due to global team coordination.
Occasional bending and lifting/carrying of up to 20 pounds (9 kilograms).

Nice To Haves

Change Management Professional (CMP), PROSCI, or similar certification in a recognized change management methodology.
Ability to use AI-enabled tools (e.g., ChatGPT, Copilot, or similar) to support drafting, summarization, synthesis, and workflow efficiency.
Strong written communication skills, including preparing clear updates, summaries, and structured outputs from complex discussions.
High attention to detail with the ability to maintain accuracy across multiple moving pieces.
Ability to work across cultures, time zones, and functions with professionalism and adaptability.
Familiarity with systems thinking, networked organizations, or organizational transformation approaches.
Experience in the nonprofit or international development sector (network or affiliate organization preferred).

Responsibilities

Co-design and prepare agendas for TSC-led sessions; facilitate working-level sessions as needed: (opening, managing time, guiding discussion, closing with decisions and next steps. Provide in-session support for sessions led by others, including notetaking, timekeeping, and capturing outputs.
Prepare and organize session materials (presentations, slide decks, pre-read documents, surveys, reflection tools, and digital collaboration spaces), ensuring sessions are ready and effective.
Coordinate activities, documentation, and follow-ups across transformation initiatives – keeping work visible, tracking progress, and flagging risks and tensions.
Provide administrative support (scheduling, correspondence, logistics, document management) as a core part of enabling the team’s work.
Manage and prioritize communications, materials, and requests—ensuring timely responses and clear information flow across internal and external stakeholders.
Within the established guidelines, develop, manage, and track transformation related data.
Adapt facilitation approaches to a global, multicultural environment.
Support sensing and reflection activities (e.g. Pause & Reflect sessions) by coordinating logistics, preparing materials, and documenting outputs.
Capture and synthesize insights, patterns, and learnings emerging from transformation activities.
Maintain shared spaces and tools for transformation documentation and knowledge. management, ensuring information is organized and accessible.
Distribute key updates, decisions, and insights to ensure learning travel across organization.
Prepare regular status updates to summarize progress, risk and emerging tensions.
Support feedback loops that inform how TSC adapts its approaches — surfacing patterns and insights to inform how transformation approaches evolve.
Participate in TSC team rhythms —sprint planning, retrospectives, project management system, and stand-ups, contributing to team coordination and effectiveness.
Contribute flexibly to priority transformation work as needs evolve.
Capture, summarize, and share transformation knowledge across the TSC team and wider organization.
Coordinate operations and processes for TSC-related projects & deliverables; including follow-up on staff assignments; coordination of deadlines and priorities on special projects, flow of correspondence, and relevant communications.
May perform other duties as assigned.

Benefits

Health and wellness benefits including Flexible Spending Account and/or Health Saving Account
Employee assistance program
403(b) retirement plan (match 1% employee to 2% employer up to a maximum of 4% match +3% employer discretionary contribution regardless of employee contribution)
22 vacation days in addition to 12 statutory and discretionary holidays, and 10 sick days per year
Employer-paid life insurance and accidental death & dismemberment (AD&D)
Professional development and annual merit increase opportunities
Optional critical illness insurance, legal assistance plan and pet protection
And more!

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