Transformation Director

Zinnia • New York City, NY

10d • $200,000 - $230,000

About The Position

Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold, team up, deliver value – and that we do. Zinnia has over $180 billion in assets under administration, serves 100+ carrier clients, 2500 distributors and partners, and over 2 million policyholders. Zinnia has launched a new Transformation Office to lead the enterprise-wide change needed for the company to achieve its full potential. This is a multi-year journey driven by bold, cross-functional initiatives spanning product, technology, operations, delivery, and sales. Our mandate is to simplify the operating model, accelerate technology adoption, and mobilize the entire organization around our strategic goals. The Transformation Director is a strategist and an operator responsible for structuring complex problems, designing enterprise-wide programs, and driving execution. This leader collaborates deeply across the organization, converts transformation strategy into structured workplans, and provides objective assessments to guide decision-making.

Requirements

• 8+ years’ experience in consulting, technology, payments, insurance, hospitality, or similarly complex environments
• Bachelor’s degree required; Master’s degree preferred (or equivalent professional experience in liu of advanced education.)
• Distinctive problem solving skills that can be deployed across a range of topics and departments
• Experience leading cross-functional initiatives; people management experience a plus
• Ability to build trust and influence stakeholders at all levels
• Strong verbal and written communication skills, including executive-level storytelling

Nice To Haves

• Familiarity with Risk and Compliance functions
• Experience driving adoption of new technologies to maximize user value

Responsibilities

• Break down unclear business problems into structured, actionable workplans
• Design and execute initiatives that span multiple departments and solve root-cause issues, ensuring alignment, clear ownership, and outcomes across the organization
• Create clear, simple materials that help executives and clients understand progress
• Offer objective views on how the organization is performing, where we can improve, and the actionable steps needed to realize the opportunities
• Find opportunities to simplify processes and make the operating model easier to run
• Help teams adopt new technology by guiding the full end-to-end rollout and influencing the behavioral changes required
• Establish and implement standards for ways of working, delivering, and serving clients with quality, speed, and empathy
• Translate technical changes into clear, easy-to-use documentation for frontline teams
• Lead practical training sessions to help teams learn new processes
• Conduct root-cause analysis on risk incidents and assess long-term control effectiveness

Benefits

• Zinnia offers excellent career progression and competitive compensation.
• We offer great benefits, including health/dental insurance, parental leave, 401(k), incentive/bonus opportunity, tuition reimbursement, and so much more.
• The expected salary range for this position is $200,000 - $230,000, dependent on skills and location.
• The salary range is a good faith estimate based on what a successful candidate might be paid in certain Company locations.
• All offers presented to candidates are carefully reviewed to ensure fair, equitable pay by offering competitive salaries that align with the individual’s skills, education, experience, training, and geographic location and may be above or below the stated amounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 1,001-5,000 employees