Transformation and Analytics Intern - Customer Interactions

Grange Insurance Careers•Columbus, OH

12d•Hybrid

About The Position

We're seeking an enthusiastic Digital Transformation & Analytics Intern to join our Customer Interactions Vendor Relations, Quality, and Training Team. In this entry-level role, you will assist in designing, implementing, and optimizing technology solutions that transform our quality assurance, training programs, and vendor relationship management processes. You will gain hands-on experience with data analytics initiatives and emerging AI technologies while supporting our Claims, Contact Center, and Billing functions.

Requirements

Currently pursuing or recently completed a Bachelor's degree in Data Science, Analytics, Computer Science, Information Technology, or related field
Experience with data analysis and visualization tools (e.g., Excel, Power BI, Tableau) or programming languages (Python, R, SQL)
Demonstrated strong analytical thinking and problem-solving skills with attention to detail.
Interest in AI/ML applications and how data drives business decision-making
Excellent communication skills with ability to explain technical concepts clearly.

Responsibilities

Assist in evaluating and improving technology and reporting solutions that support quality monitoring, training, and vendor management across our Claims, Contact Center, and Billing functions.
Support data analytics initiatives including dashboard creation, reporting, and identifying insights from operational data.
Conduct analytics, such as trend analysis, to translate data into clear, actionable insights for leadership.
Help assess current processes and research process improvements, automation, and potential AI solutions to improve efficiency and quality.
Collaborate with team members to gather requirements and contribute to technology implementation projects.
Learn about insurance operations while supporting documentation and process improvement initiatives.

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