Transfer Center/Triage Nurse

BHS

1d•Remote

About The Position

Baptist Health is looking for a Transfer Center/Triage Nurse to join our team! This is a remote position that requires residency in KY or IN The Nurse Call Center Registered Nurse implements professional nursing practice centered on the patient/care giver as a whole person focusing on healing and wellness. Provides interventions for nurse triage, facilitates patient transfers from inside and outside the organization, bed placement and other telephonic nursing functions within the transfer center as needed. Demonstrates commitment to the quality, philosophy, and values of Baptist Health by maintaining established policies and procedures, organizational objectives, process improvement, and safety standards. Three 12-hour shifts; 7pm CST to 7:30am CST. Rotating every third weekend and holidays Essential Duties: Provides telephonic nursing care by assessing patient/caller needs for nurse triage, tele-monitoring, service referrals, bed placement, and transfers. Coordinates issue resolution and care plan for patients’ needs according to department and health system procedures. Implements appropriate care advice according to protocols/ guideline(s). Uses critical thinking to practice objective rather than subjective modes of reasoning and action. Ensures positive customer relations and interactions. Supports and delivers quality care by soliciting feedback from customers and takes actions to correct issues. Effectively adjusts to changes in work processes and environment and alters behavior to align with evolving situations. Demonstrates appropriate documentation of all calls based on department guidelines. Handles sensitive or protected information/materials in a HIPAA compliant manner. Completes reporting and documentation to support nurse call center operations. Qualifications Associate degree in nursing from an accredited nursing program is required. Bachelor’s degree in nursing preferred. Minimum of five years nursing experience Current Kentucky or Indiana RN licensure. Some positions may be required to gain Illinois licensure. Work Experience Education If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now! Baptist Health is an Equal Employment Opportunity employer. Founded in 1924 in Louisville, Kentucky, Baptist Health is a full-spectrum health system dedicated to improving the health of the communities it serves. The Baptist Health family consists of 10 hospitals, employed and independent physicians, and more than 470 points of care, including outpatient facilities, physician practices and services, urgent care clinics, outpatient diagnostic and surgery centers, home care, fitness centers, and occupational medicine and physical therapy clinics. Baptist Health’s eight owned hospitals include more than 2,300 licensed beds in Corbin, Elizabethtown, La Grange, Lexington, Louisville, Paducah, Richmond and New Albany, Indiana. Baptist Health also operates two joint venture hospitals: the 410-bed Baptist Health Deaconess Madisonville in Madisonville, Kentucky with Deaconess Health System based in Evansville, Indiana, and the Baptist Health Rehabilitation Hospital, a 40-bed inpatient rehabilitation facility with Encompass Health, based in Birmingham, Alabama. Baptist Health employs more than 24,000 people in Kentucky and surrounding states. Baptist Health is the first health system in the U.S. to have all of its hospitals recognized by the American Nursing Credentialing Center with either a Magnet® or Pathway to Excellence® designation for nursing excellence. Baptist Health’s employed provider network, Baptist Health Medical Group, has more than 1,820 employed providers offering care in 78 specialties, including approximately 862 physicians and 958 advanced practice clinicians. Baptist Health’s physician network also includes more than 2,000 independent physicians. EEO Statement: Baptist Health is an Equal Employment Opportunity employer, and seeks to employ individuals without regard to race, color, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, religious or political beliefs, protected veteran status, employment status or any other protected class identified in any federal, state, or local law. Baptist Health specifically encourages minority, female, disabled, veteran and other candidates from diverse backgrounds to apply and strengthen our team. Please note that Baptist Health is a drug-free workplace and employment with Baptist Health is subject to post offer, pre-employment drug testing. NOTICE OF NONDISCRIMINATION AND ACCESSIBILITY TO SERVICES Persons with hearing and speech impairments can contact Baptist Health facilities by using the Kentucky Relay Service, a toll-free telecommunication device for the deaf (TDD). For voice to TDD, call 800.648.6057. For TDD to voice, call 800.648.6056. Job Applicant Privacy Policy Statement - Job Applicant Privacy Policy

Requirements

Associate degree in nursing from an accredited nursing program is required.
Minimum of five years nursing experience
Current Kentucky or Indiana RN licensure.
Some positions may be required to gain Illinois licensure.

Nice To Haves

Bachelor’s degree in nursing preferred.

Responsibilities

Provides telephonic nursing care by assessing patient/caller needs for nurse triage, tele-monitoring, service referrals, bed placement, and transfers.
Coordinates issue resolution and care plan for patients’ needs according to department and health system procedures.
Implements appropriate care advice according to protocols/ guideline(s).
Uses critical thinking to practice objective rather than subjective modes of reasoning and action.
Ensures positive customer relations and interactions.
Supports and delivers quality care by soliciting feedback from customers and takes actions to correct issues.
Effectively adjusts to changes in work processes and environment and alters behavior to align with evolving situations.
Demonstrates appropriate documentation of all calls based on department guidelines.
Handles sensitive or protected information/materials in a HIPAA compliant manner.
Completes reporting and documentation to support nurse call center operations.