Transfer Center Dispatcher

DocGo • New York City, NY

97d • $19 - $25

About The Position

The Transfer Center Dispatcher position at Ambulnz by DocGo involves receiving and managing emergency and non-emergency calls, coordinating resources, and ensuring effective communication with EMS personnel. The role requires excellent communication skills, the ability to multitask, and a strong attention to detail. Dispatchers will work in a fast-paced environment, handling multiple calls and incidents while adhering to established protocols and guidelines.

Requirements

• Excellent verbal and written communication skills to interact effectively with callers, EMS personnel, and other stakeholders in high-pressure situations.
• Ability to listen attentively to callers, gather crucial information, and ask relevant questions to ensure accurate understanding.
• Basic knowledge of medical terminology, emergency medical procedures, and common medical conditions to comprehend and relay information accurately.
• Familiarity with local geography, landmarks, street names, and address systems to provide accurate location information to EMS units.
• Ability to remain calm, composed, and professional in stressful and time-sensitive situations.
• Proficiency in using computer-aided dispatch (CAD) systems, mapping software, and other relevant technology tools.
• Strong attention to detail to accurately record information and follow established protocols.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Ability to work collaboratively with other dispatchers, EMS personnel, and various stakeholders.
• Willingness to work in shifts, including evenings, weekends, and holidays, as EMS operations typically require 24/7 coverage.

Responsibilities

• Receive emergency and non-emergency calls from healthcare facilities, individuals, or other sources and gather necessary information.
• Determine the appropriate level of response based on the nature and severity of the call and dispatch the nearest available ambulance or medical transportation unit.
• Relay critical information to EMS personnel, including location, nature of the emergency, and any special instructions or precautions.
• Accurately document all call details, dispatch information, and actions taken in computer-aided dispatch (CAD) systems or other designated software.
• Handle multiple calls and incidents simultaneously, prioritize response efforts, and coordinate resources efficiently.
• Monitor the status and location of EMS units, track response times, and update information as needed.
• Prepare reports, maintain records, and provide accurate documentation of incidents, response times, and other relevant data for analysis and reporting purposes.
• Adhere to established dispatch protocols, emergency medical service guidelines, and applicable regulations.

Benefits

• Sign-on Bonuses for Full-Time new hires of up to $3,000.
• Referral Bonus when recommending a full-time candidate that is hired of up to $1,500.
• 401K, Medical, Dental & Vision Insurance (with company contribution), paid time off for full-time employees.

What This Job Offers

• Job Type: Full-time
• Industry: Ambulatory Health Care Services
• Number of Employees: 5,001-10,000 employees