Transfer Agent - Roanoke - 5/4/26 Class (Cut Off Date 4/17/26)

Encore Capital Group•Roanoke, VA

12d

About The Position

Applicants must have current authorization to work in the United States on a full-time basis. The Transfer Agent is responsible for making outbound dials, verifying the correct consumer and efficiently transferring the right party to the destination agent. If you are wondering why you should work for us, here is something to help you decide: Pay and Bonuses: Earn a competitive salary. All employees are eligible for monthly incentives or annual bonus. Career Progression: Grow at MCM with paid training and development programs – including our very own MCM Academy – as well as a promote-from-within philosophy. Reward and Recognition: We are committed to honoring great results – ranging from informal accolades to formal company-wide awards and prizes like all-inclusive vacations. Tuition Assistance: Pursue a degree or coursework related to your current role, or the role you are striving for. Healthcare Insurance: Take advantage of comprehensive healthcare plans and options to ensure your continued health, plus fitness membership reimbursements, weight watchers, our wellness rewards Program and more. Volunteering Opportunities: Enjoy up to eight hours of paid time off each year to volunteer. We also offer volunteer grants and matching financial donations, up to US$ 2,500 per employee annually. Retirement Savings: Build a strong financial foundation and reach your goals for the future. With all the effort you invest in us, we’re proud to invest in you. New Family Support: Celebrate your new arrival with company paid leave, new parent flex time, and child back-up care options. Team-building: Enjoy experiences that inspire bonds with your colleagues through a wide range of company-sponsored team-building events, such as holiday celebrations and department outings. Work-Life Balance: Enjoy paid and floating holidays, as well as generous paid-time-off. Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU. We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within. About Us Headquartered in the United States, Encore Capital Group (Encore) is a publicly traded international specialty finance company operating in various countries around the globe. Through our businesses - such as Midland Credit Management and Cabot Credit Management - we help consumers to restore their financial health as we further our Mission of creating pathways to economic freedom. Our commitment to building a positive workplace culture and a best-in-class employee experience have earned us accolades including Great Place to Work® certifications in many geographies where we operate. If you have a passion for helping others and thrive at a company that values innovation, inclusion and excellence, then Encore Capital Group is the right place for you. Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and are committed to fostering an inclusive and welcoming environment where everyone feels they belong. We encourage candidates from all backgrounds to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other status protected under applicable law. If you wish to discuss potential accommodations related to applying for employment, please contact [email protected] .

Requirements

High School Diploma
1+ year general office experience with exposure to standard business processes
Data Entry knowledge
Experience using Microsoft Office
Ability to work in a team environment
English literacy and oral skills
Self-Motivated & Driven by Earning Incentives
For Costa Rica Only: Spanish fluency; English (Verbal: 70%+, Written: 70%+, Reading comprehension: 70%+)

Nice To Haves

Associate's
1+ year in customer service field directly working with customers to resolve their issues
Effective problem solving
time management/organizational skills
customer service skills
conflict management skills
Ability to communicate assertively and work by objectives

Responsibilities

Identifies consumer Identity and transfers them to the correct destination agent though outbound calling. 95%
Perform other duties, as assigned. 5%

Benefits

Earn a competitive salary.
All employees are eligible for monthly incentives or annual bonus.
Grow at MCM with paid training and development programs – including our very own MCM Academy – as well as a promote-from-within philosophy.
We are committed to honoring great results – ranging from informal accolades to formal company-wide awards and prizes like all-inclusive vacations.
Pursue a degree or coursework related to your current role, or the role you are striving for.
Take advantage of comprehensive healthcare plans and options to ensure your continued health, plus fitness membership reimbursements, weight watchers, our wellness rewards Program and more.
Enjoy up to eight hours of paid time off each year to volunteer.
We also offer volunteer grants and matching financial donations, up to US$ 2,500 per employee annually.
Build a strong financial foundation and reach your goals for the future.
With all the effort you invest in us, we’re proud to invest in you.
Celebrate your new arrival with company paid leave, new parent flex time, and child back-up care options.
Enjoy experiences that inspire bonds with your colleagues through a wide range of company-sponsored team-building events, such as holiday celebrations and department outings.
Enjoy paid and floating holidays, as well as generous paid-time-off.