Transfer Agency Oversight Manager

JPMorganChase•Columbus, OH

About The Position

As the Manager of North America Transfer Agency Oversight, you will lead a high-performing team responsible for operational support and oversight of our fund services. You will play a pivotal role in ensuring regulatory compliance, driving process improvements, and delivering best-in-class service to our clients. This is an exciting opportunity to make a meaningful impact, collaborate with industry leaders, and advance your career in a dynamic, global organization.

Requirements

10+ years of experience in Asset Management, Transfer Agency, or related fields.
Strong knowledge of Transfer Agency policies and procedures and in-depth understanding of mutual funds, collective investment trusts, private wealth alternative funds, and distribution models.
Advanced analytical skills with high attention to detail and problem-solving ability.
Excellent verbal and written communication skills; able to communicate effectively across varying audiences and run meetings.
Strong PC skills, including Excel (macros/programming preferred).
Bachelor’s degree in Finance, Business, or a related field, or equivalent relevant experience.
Strong organizational and time management skills; able to manage multiple priorities and deadlines in a fast-paced environment.

Nice To Haves

Preference is experience in Private Wealth Alternative (Retail Alts) Funds and preferable 4+ years of people management experience.
Experience with SS&C (DST) systems (TA2000, TA2000 Desktop, Chorus AWD) preferred.
Technical proficiency in Tableau, Alteryx, Python, UI Path, and a desire to leverage technology for efficiency and risk mitigation.

Responsibilities

Lead, develop, and motivate the Transfer Agency Oversight team, including recruitment, performance management, and career development.
Foster a culture of accountability, continuous improvement, and risk awareness.
Provide back-up support to team members as needed.
Build and maintain strong relationships with internal and external stakeholders, including acting as the primary point of contact for client escalations.
Ensure effective communication and client satisfaction through regular meetings, forums, and status reporting.
Analyze, monitor, and report on data to support business needs and decision-making.
Oversee fund setups, regulatory statement and tax form mailings, and support for electronic client portal access.
Manage multiple projects of varying complexity, ensuring all deliverables are completed on schedule.
Proactively identify and close gaps in internal controls, promoting a zero-error policy and risk-aware culture.
Manage issue escalation, tracking, and resolution, escalating as appropriate.
Regularly review, update, and enhance procedures to drive efficiency, consistency, and quality.
Collaborate with Senior Management, Product Groups, Finance, Business Risk Management, and external partners, including the Fund’s transfer agent.