Transcon Supervisor

Expeditors•Aurora, CO

3h•$57,000 - $80,000•Onsite

About The Position

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our Mission is to recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us! We encourage you to explore our website to learn more about our company and culture at the link below. www.expeditors.com

Requirements

4 years of industry specific knowledge
Inventory management and accounting knowledge
Self-reflecting and open to feedback
Initiative and ability to work in autonomy
Proven leadership attitude and background
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
Conflict resolution
Listening skills
Providing feedback
Teamwork
Building team environment
Coaching for development
Customer focus
Managing meetings
Problem solving
Process improvement
Time management
Software proficiency skills (e.g., MS Excel Formulas and Pivot Tables, MS Word)
English language proficiency
Global Logistics Industry knowledge

Responsibilities

Review and support with day-to-day quotations
Allocate workloads within team to ensure smooth operations during peak activity or staff absence
Monitor workboards to ensure internal KPI’s are met e.g. timely data entry
Build and maintain strong relationships with customers.
Maintain strong business partnerships with Service Providers
Monitor invoicing and BNP report where needed
Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations
Be a guide for the team - mentor agents, lead agents and ensure that positive attitude is maintained within the team
Be continuously open and positive to implementing new system changes and enhancements with the team
Oversee and ensure compliance with Expeditors Operational Process Standards
Assist the Manager with EPE’s on the department in line with the 3+1 Initiative.
Assist the Manager with key staff with goal setting and monitoring development.
Audits all new accounts and follow up on responsibilities of agents to ensure that customer needs have been met.
Support the manager and or the sales department where needed

Benefits

Paid Vacation (first year prorated based off month of hire then eligible for 15 days)
Holidays (10)
Flexible Days (2)
Work from Home Days (26)
Commuter Benefit
Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
401(k) Retirement Savings Plan with employer match
Employee Stock Purchase Plan (ESPP)
Medical, Prescription Drug, Dental & Vision Coverage
Health Savings Account (HSA)
Life and Disability Insurance
Paid Parental Leave (additional eligibility criteria)
Dependent Care Flexible Spending Account (DC FSA)
Employee Assistance Program (EAP)
Training and Personnel Development Program
Educational Assistance and Reimbursement