Transcon Desk Agent-Trucking
About The Position
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our Mission We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us! Scope of Position: to ensure that TRANSCON customers, internally and externally, are served from/in the managing branch; Perform invoicing and financial duties for Transcon with vision leadership, energy, professionalism, and support in conjunction with the TRANSCON team. Through invoicing and finance, assisting the team in the smooth running of the department within the branch through focus on Data, Money, Freight, People, Systems, and Culture in adherence to the company's policy and procedures.
Requirements
- Operations/Industry Knowledge preferred.
- Excellent oral and written communication skills
- A proven history of providing exceptional customer service at all levels.
- Excellent organizational skills, time management skills in addition to a professional attitude
- Proven leadership attitude and background based on compliments from customers and coworkers.
- Strong MS Office skills including Excel, PowerPoint, and OneNote
Responsibilities
- Ensure that customer tariffs being used are accurate and up to date.
- Collaborate with team members and discuss ways for improvement.
- Ensure customer tariffs are used to rate and invoice all customers.
- Insure that all costs are allocated accurately to ensure the correct profitability for all customer accounts.
- Ensure that all credit terms are adhered to.
- Understanding characteristics of freight and ensure that we apply correct dimensional factors and apply lineal foot rules as appropriate.
- Interact with our customers throughout the invoicing and finance process.
- Maintain good relationships with our customers, teammates and offices.
- Use existing tools to accurately invoice customer shipments.
- Be open to new tools and help to develop them.
- Proactively promote the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary
- Attend and ensure all team members attend branch meetings and accumulate required number of training hours.
Benefits
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical, Prescription Drug, Dental and Vision
- Life and Long-Term Disability Insurance
- 401(k) Retirement Savings Plan (US only)
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- 26 remote/work from home days per year
- The position pays $20.00-$28.00 per hour based on education and experience
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Support Activities for Transportation
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
