Transactions Specialist III

JPMorgan Chase

104d

About The Position

Join Chase, where you will have the opportunity to make real innovative impacts to our customers and be part of a creative and dynamic environment where every day brings new challenges and opportunities. As a Transactions Specialist III within the Integrated Monitoring and Control Center (IMCC), you will play a crucial role in managing incidents and providing L1 Technology support for the Cash and Check Management Product. You will act as a liaison between support groups and the line of business, ensuring timely resolution of operational issues.

Requirements

• Oral & written communication skills, problem-solving skills, and strong organizational skills.
• Advanced MS Office skills.
• Attention to detail and ability to work and make decisions with minimal supervision.
• Structured Query Language (SQL) Knowledge.
• Flexibility to adapt to changing business needs.

Nice To Haves

• Technical qualification/skills.
• Prior Level 1 incident management experience.
• Ability to effectively communicate across all levels of leadership.
• Ability to maintain confidentiality and multitask.
• Good attendance record and a scorecard rating of Meets Expectation.

Responsibilities

• Manage IMCC incidents to ensure timely resolution and appropriate comments and escalation.
• Provide L1 Technology support for the Cash and Check Management Product.
• Analyze details and research utilizing multiple systems to resolve problems.
• Maintain strict adherence to established risk procedures and on-going risk education.
• Escalate concerns to appropriate production area and/or vendor partners when necessary.
• Assist other team members with problem resolution to create a team synergy focused on the customer concern.
• Communicate clearly with a variety of internal/external clients including senior management.
• Participate in site projects as SME for service enhancements of system and processes.
• Lead and/or provide support of all Continuous Improvement activities.

What This Job Offers

• Job Type: Full-time