Transactions Specialist I - Card and Statement Production / 2nd Shift

JPMorganChase•Coppell, TX

22h

About The Position

Join a team where every day brings new challenges and opportunities to make a difference. As a Transactions Specialist I within the Card Fulfillment team, you’ll play a vital role in the secure handling and processing of sensitive card inventory, supporting seamless transaction experiences for our customers. This is an excellent opportunity to develop your skills in a dynamic, technology-driven environment where attention to detail and a commitment to security truly matter.

Requirements

Ability to follow detailed procedures for secure data handling
Developing proficiency with automation and digital tools
Strong attention to detail and commitment to data security
Basic data analytics skills
Effective communication and customer service skills
Ability to work collaboratively in a team environment
Willingness to learn and adapt to new technologies
High school diploma or GED required
Ability to sit, stand, walk, and occasionally lift up to 50 pounds
Commitment to maintaining confidentiality and compliance standards

Nice To Haves

Beginner-level skills in conflict resolution and process improvement
Experience working with cross-functional teams
Interest in automation and process optimization

Responsibilities

Process and clear card vault transactions, ensuring secure and accurate handling of sensitive card inventory
Maintain the integrity and efficiency of card vault systems by following established procedures and security protocols
Assist in the manual area with document transactions, ensuring accuracy, completeness, and timely processing
Support the box work area by preparing, packaging, and shipping cards through manual processes, maintaining high standards of quality and security
Respond to internal and external inquiries related to card vault, document transactions, and card shipments, providing excellent customer service
Utilize automation tools and digital systems to optimize transaction processing and inventory management
Escalate non-standard or complex issues to supervisors or senior team members according to established protocols
Maintain up-to-date knowledge of card vault operations, manual processing procedures, and shipping requirements
Accurately document all processes, transactions, and inventory movements to ensure compliance and traceability
Participate in audits, inventory counts, and quality control checks as required
Contribute to a safe, organized, and efficient work environment by following all company policies and procedures