Transactions Specialist I

JPMorgan Chase & Co. • Coppell, TX

1d • Onsite

About The Position

As a Transactions Specialist I in the Insertion/Personalization department
in Coppell at JPMorgan Chase, you will operate production equipment to process
customer statements and credit cards. Global Document Services is the firm’s
primary print, card production, and distribution organization supporting
JPMorgan Chase. In this role, you will focus on operational excellence, quality,
and meeting service commitments in a fast-paced production environment where
work varies day to day.

Requirements

• Ability to lift and move materials weighing 25–50 lbs. and handle 200 lbs. supplies using approved industrial carts
• Ability to follow detailed instructions and procedures with a high degree of accuracy and consistency
• Adaptability to changing priorities, daily direction from leadership, updates to procedures, and new technology
• Strong teamwork and interpersonal skills; able to collaborate effectively with internal partners and stakeholders
• Ability to prioritize daily workload to support client SLAs and operational deadlines
• Commitment to maintaining a clean, organized, and safety-focused work area
• Willingness to cross-train and support responsibilities across multiple areas, as needed

Responsibilities

• Complete training across core functions within the Embossing and Insertion areas
• Operate various types of production equipment and machinery, as assigned
• Perform detailed quality inspections of cards and statements to identify and correct defects, errors, or inconsistencies
• Troubleshoot and help resolve production issues, including equipment malfunctions and data discrepancies
• Execute work accurately and efficiently to meet Service Level Agreements (SLAs)
• Promote strong internal controls by proactively identifying, documenting, and communicating issues
• Review production data to identify trends, improvement opportunities, and potential risks
• Follow all applicable regulations, internal policies, and standard operating procedures related to card and statement production

Benefits

• comprehensive health care coverage
• on-site health and wellness centers
• a retirement savings plan
• backup childcare
• tuition reimbursement
• mental health support
• financial coaching

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees