Researches, analyzes, and resolves a wide range of transaction request from DSPs and internal clients with varying complexity. Exercises judgment and discretion with respect to client relations and problem resolutions. Provides recommendations to Management to improve quality, productivity, morale, and communication within their team to ultimately improve the level of service provided to our customers. Identifies and escalates priority issues, redirecting problems to appropriate resource(s) as needed. Stays current with policies, procedures and system information, including changes and updates. Performs other duties as assigned.