Transaction Processor

MMC Group • East Hartford, CT

11d • Onsite

About The Position

We are seeking an experienced Transaction Processor Associate II for a full-time, onsite role. This position supports high-volume transaction processing tasks and includes cross-training in the call center queue. Standard hours are Monday through Friday, 8:30 a.m. to 5:00 p.m., with the option to transition to 8:00 a.m. to 4:30 p.m. after training. Reporting to a Transaction Processing Supervisor, this role is responsible for researching, analyzing, and updating consumer information across multiple systems. The position also provides support to the customer service team as needed, serving as a first point of contact for program information and password reset assistance. Successful candidates will bring a positive, motivated approach to a fast-paced environment.

Requirements

• Ability to type at least 40 WPM
• Strong organizational skills and ability to set priorities in a dynamic environment
• Proficiency, or ability to be trained, in standard software and PC systems
• Analytical problem-solving skills and openness to coaching and feedback
• Strong attention to detail and commitment to meeting deadlines
• Ability to sustain productivity while maintaining quality output
• Detail orientation with the ability to identify and resolve quality issues
• Ability to work independently following initial training
• Comfort navigating multiple applications and researching solutions efficiently
• Strong customer support mindset with an ability to guide consumers to effective solutions
• Ability to remain calm, professional and solution-focused during conflict or escalations
• Ability to work full-time in a structured environment performing a variety of tasks throughout the day

Nice To Haves

• College degree preferred
• Previous eligibility determination or transaction processing experience is strongly beneficial.

Responsibilities

• Maintain a professional and courteous attitude while interacting with internal staff, consumers and partners
• Process case maintenance transactions accurately and within procedural guidelines
• Evaluate and determine eligibility of medical expenses for assigned programs
• Communicate through both verbal and written channels as required
• Conduct consumer screenings by entering data into the Eligibility Determination System
• Meet or exceed productivity expectations for assigned tasks
• Achieve performance standards for quality with no errors, as defined by the Quality Assurance Plan
• Deliver exemplary customer service internally and externally
• Maintain strong working knowledge of procedures and operating systems
• Complete tasks within required timelines to meet contractual guidelines
• Arrive on time and prepared to begin work at the start of the shift
• Demonstrate reliability, consistency and a positive attitude toward all responsibilities
• Adhere to the site attendance policy
• Support customer service by handling incoming calls, serving as the initial point of contact for beneficiaries
• Accurately document all consumer interactions
• Follow all applicable workplace guidelines and policies

Benefits

• MMC offers health insurance plans for our active candidates on assignment, including: Medical, dental, and vision coverage
• Life and disability insurance
• Additional voluntary benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level