TRAMS Support Manager, Chase Travel

JPMorganChase•Houston, TX

About The Position

As the Trams - Travcom Supervisor in Chase Travel you will oversee the day-to-day interface errors and transactions from the GDS Systems, along with the team ensuring the highest level of accuracy as records interface into our back-office system

Requirements

Hands-on experience with TRAMS and at least one major GDS (Sabre, Apollo, Amadeus) is required.
Ability to read and interpret GDS accounting history with a basic understanding of accounting principles.
Exceptional attention to detail with strong organizational and prioritization skills.
Demonstrated initiative and self-motivation with consistent follow-through on deliverables.
Proven ability to work effectively under pressure and meet tight deadlines.
High degree of accuracy and quality focus; highly detail-oriented mindset.
Proficiency with Microsoft Office and collaboration tools (Outlook, Word, Excel, Teams, Zoom).
Prior experience in the travel industry is required.
Strong research and investigative skills with a track record of thoroughness.
Professional presence with the ability to maintain poise and a positive attitude.
Excellent interpersonal skills with diplomacy in communication and work strategies.

Responsibilities

Oversee and work all invoice records interfacing into TRAMS that land in error, partnering closely with the team to drive timely resolution.
Identify each error’s source GDS (Sabre/Apollo/Amadeus), trace invoice origin, and confirm the originating agent for accountability and correction.
Maintain deep understanding of the end‑to‑end workflow from GDS into TRAMS; ensure the team follows approved intake and actioning protocols for errored records.
Review and investigate any records that failed to interface correctly into TRAMS; correct errors and reconcile inconsistencies impacting financial accuracy.
Perform root‑cause analysis to recognize recurring error patterns and define sustainable solutions and preventative measures.
Produce daily/weekly quality control reporting and steward month-end error reporting for Leisure Invoicing, with clear tracking to closure.
Create new travel vendor profiles as requested and ensure complete, accurate setup.
Verify vendor requests for legal entity names and required attributes; ensure all vendors are added to the FROSCH intranet.
Manage the Daily Missing Ticket List with the team as part of established Chase control processes and ensure timely follow‑through.
Ensure each team member consistently reports required lists and artifacts to the shared drive, maintaining documentation standards.
Lead a team of three, coordinating coverage and close activities; maintain monthly communications for support, feedback, and evolving priorities while modeling FROSCH core values: Respect, Integrity, Excellence, Communication, Commitment, and Delivering the Unexpected.