Grade 5 Training Technician
About The Position
An employee in this classification is required to perform some or all of the following duties, however these do not include all of the tasks which the employee may be expected to perform: customer and provider relations; handle routine administrative matters independently; assist with coordinating specialized and required trainings; work collaboratively with internal and external trainers and agencies; support the Agency’s continuing education (CE) provider status and activities; create and administer surveys and reports for trainings; provide back-up support for MyLearningPointe online training software and activities, processing of new employees and contractors as it relates to training requirements and records; back-up support for administration of CyberTrain database system for training; follow up with supervisors to ensure completion of trainings by staff; assist with audits by providing training information and transcripts; participate on committees as the training representative; assign courses in Custom Guide; work with IT to troubleshoot CyberTrain and MyLearningPointe issues; act as a moderator for trainings; develop training curriculum and maintain content vetting requirements; back up other training staff as needed; comply with Alcohol & Drug Testing Policy (06-001-0010) and Background Check Policy (06-001-0015), as well as supervisors/designee directives; maintain confidentiality. St. Clair County Community Mental Health embraces an employment environment that promotes recovery and discovery with an integrated person-centered approach to treatment services that is trauma informed and culturally competent. An employee in this or any position is expected to support this environment.
Requirements
- High School Diploma or general educational development (GED) certificate
- Valid Michigan Driver’s license
- One (1) year of recent (within past 3 years) work experience planning events and/or trainings in a professional setting.
- Advanced experience working with Access, Excel, and similar database systems, including creating reports, and gathering/manipulating data in third party software systems.
- Strong technical ability to learn and navigate new technology.
- Advanced proficiency in PowerPoint.
- Experience creating and managing surveys and related reports.
- Ability to oversee complex data.
- Must have access to transportation
- Must have home and/or cell phone
- Ability to exercise discretion and some flexibility in selecting an optimal solution from established alternatives to obtain the desired outcome
- Ability to exercise ingenuity to adapt, alter or improvise established alternatives
- Ability to use or exert influence in a work process
- Ability to be a “work leader” (of a person or function), or advise others
- Ability to provide, exchange, or explain information which conveys an opinion or evaluation of the facts or analyses
- Ability to deal with minor conflicts tactfully
Nice To Haves
- Post secondary schooling in related field
- Lived experience with behavioral health issues
Responsibilities
- customer and provider relations
- handle routine administrative matters independently
- assist with coordinating specialized and required trainings
- work collaboratively with internal and external trainers and agencies
- support the Agency’s continuing education (CE) provider status and activities
- create and administer surveys and reports for trainings
- provide back-up support for MyLearningPointe online training software and activities, processing of new employees and contractors as it relates to training requirements and records
- back-up support for administration of CyberTrain database system for training
- follow up with supervisors to ensure completion of trainings by staff
- assist with audits by providing training information and transcripts
- participate on committees as the training representative
- assign courses in Custom Guide
- work with IT to troubleshoot CyberTrain and MyLearningPointe issues
- act as a moderator for trainings
- develop training curriculum and maintain content vetting requirements
- back up other training staff as needed
- comply with Alcohol & Drug Testing Policy (06-001-0010) and Background Check Policy (06-001-0015), as well as supervisors/designee directives
- maintain confidentiality
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
