Training Team Lead
About The Position
The Training Team Lead is responsible for overseeing the strategic design, delivery, and ongoing enhancement of training programs that directly support employee development, operational excellence, and overall organizational objectives. This role serves as a key partner to leadership by ensuring training initiatives align with business needs and performance standards. The Training Team Lead facilitates hands-on training for all roles within the scheduling department, providing comprehensive onboarding, refresher training, and skill development opportunities. In addition, this role involves coaching and mentoring team members, evaluating training effectiveness, identifying performance gaps, and collaborating closely with the call center management team to ensure consistent processes, knowledge sharing, and continuous improvement across departments.
Requirements
- Associates degree or 2+ years of equivalent on-the-job experience
- 2+ years of experience in training, learning & development, or instructional roles
- Prior experience leading or mentoring others
- Strong presentation, communication, building curriculum and facilitation skills
- Ability to manage multiple projects and priorities
- Leadership and coaching
- Instructional design and facilitation
- Communication and interpersonal skills
- Organization and time management
- Data-driven decision-making
- Adaptability and problem-solving
Responsibilities
- Responsible for all scheduling department training projects and manage workloads to meet deadlines
- Provide coaching, feedback, and performance evaluations for training staff and vendors
- Foster a collaborative, inclusive, and high-performing team culture
- Mentor and support training career path talent within the team
- Oversee the development of training materials, curriculum, and learning resources
- Facilitate training sessions (in-person, virtual, or hybrid) as needed
- Ensure training content is accurate , engaging, and aligned with organizational standards
- Adapt training methods to suit different learning styles and experience levels
- Collaborate with stakeholders to identify training needs and skill gaps
- Align training initiatives with business goals and performance metrics
- Monitor training effectiveness using evaluations, feedback, and data
- Continuously improve programs based on outcomes and best practices
- Collaborate with stakeholders to identify training needs and skill gaps
- Align training initiatives with business goals and performance metrics
- Monitor training effectiveness using evaluations, feedback, and data
- Continuously improve programs based on outcomes and best practices
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
Number of Employees
11-50 employees
