Training & Systems Specialist - Rental Retail

Aspen Skiing Company•Aspen, CO

3h•$58,500 - $74,000•Onsite

About The Position

The Training & Systems Specialist leads the development and delivery of training programs that strengthen the knowledge and effectiveness of the Rental & Retail team. This role coordinates training initiatives, documents operational processes, and supports consistent execution across store locations. The position also serves as the primary liaison between Rental & Retail and key internal partners including Mountain Sales & Schools (MSS), Product Administration, Marketing, Sales, and IT Digital to support system updates and operational improvements. This position reports to the Operations Manager. The budgeted salary range for this position is $58,500 to $74,000. Actual pay will be dependent on budget and experience; all our salaried roles are eligible for bonus. Applications for this position will be accepted until April 14, 2026.

Requirements

Bachelor's Degree preferred, high school diploma required
3 years of retail experience, preferably within the Outdoor Industry, required
2 years of training experience in multiple formats, including but not limited to, online, instructor-led, with varying audience sizes and levels of expertise of audience
Strong knowledge of computers and ability to grasp technical issues and systems
Ability to maintain strong working relationship with store and warehouse operations
Ability to communicate effectively both verbally and in writing
Ability to foster teamwork and collaboration among various departments
Ability to identify and resolve problems in a timely manner
Ability to gather and analyze information skillfully, develop alternative solutions, use intuition and experience to complement data, and synthesizes complex or diverse information
Ability to balance team and individual responsibilities
Ability to adapt to changes in the work environment, manage competing demands, changes approach or method to best fit the situation, and deal with frequent changes, delays, or unexpected event
Ability to assist in the continual education of staff with regards to operating standards, product knowledge, up-selling techniques, customer service excellence, computer software, and all current programs, policies, and mountain or departmental events
Ability to generate ideas and alternate means of creating revenue, reducing expenses or improving guest experience in departments as well as other areas of the company
Ability to manage projects with a high degree of independence

Nice To Haves

Knowledge of of NetSuite, RTP, Microsoft Excel, and SQL preferred
Ability to analyze large datasets and determine actionable results

Responsibilities

Lead department training initiatives to ensure store teams are knowledgeable and confident in rental and retail operational processes and systems
Develop, maintain, and update training materials, guides, and standard operating procedures (SOPs) to support consistent execution across store locations
Coordinate and deliver training for new hires, system updates, and operational process improvements
Identify training gaps and implement solutions that improve team performance and operational consistency across locations
Serve as the department’s primary point of contact for system-related initiatives involving Resort Technology Partners (RTP) and NetSuite
Partner with internal teams including IT, Product Administration, and Mountain Sales & Schools (MSS) to support system updates, improvements, and troubleshooting
Translate system updates and technical changes into clear operational guidance for store teams
Maintain accurate documentation of operational procedures and system processes to support training and operational consistency
Assist with the rollout and adoption of new tools, systems, and operational programs across store locations
Monitor system performance and gather feedback from stores to identify opportunities to improve workflows and operational efficiency
Communicate system updates, timelines, and operational changes to store teams and represent store needs during system discussions and project planning
Other duties as assigned