Training Systems Administrator 2

Team Georgia-posted 2 months ago

$56,310 - $73,677/Yr

Full-time • Entry Level

Remote

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The State Accounting Office (SAO) provides accounting and financial reporting expertise for the State and is statutorily responsible for statewide financial reporting. The SAO also provides enterprise oversight and management of the State's Enterprise Resource Planning (ERP) system, accounting policy development, financial business process improvement recommendations, and management of the payroll and accounting shared service centers. This position works collaboratively with internal and external partners and agency peers to install, configure and grant access to training systems and tools, serves as the primary resource to provide support and ensure usability of the GA@WORK training platforms.

Maintain training products, tools, and platforms (e.g., Camtasia, Articulate, Vyond, Storyline, Workday LMS, GA@WORK training tenants)
Participate in the development of training schedules
Coordinate usage and manage training tenants in preparation for each training cycle based on training schedules
Partner with business analysts within and across agencies to ensure data is updated and staged for training sessions
Develop, communicate and track the preparation and readiness of all components to support ongoing training activities
Coordinate the creation, reset and usage of training logins, ensuring the proper roles are assigned for effective training delivery
Manage and track software licenses for training tools
Establish and maintain virtual training rooms for training delivery
Provide real-time technical support for both in-person and virtual training sessions
Provide technical quality assurance for newly developed eLearning's and other web-based training products
Ensure accurate reporting of training participation (i.e. enrollment, completion status, etc.)
Update and maintain web content for training on the GA@WORK support portal
Ensure new and updated training articles are uploaded to the GA@WORK platform and support portal, keeping the two avenues of access always aligned
Troubleshoot technical issues across multiple platforms
Reserve appropriate space for delivery of in-person training
Stay abreast of learning tools and techniques to enable continuous improvement
Install, maintain, and support/upgrade training tools
Partner with third-party vendors to resolve issues with training tools
Collaborate with internal peers and support teams to ensure an optimal training environment for both trainers and participants

High school diploma/GED and one (1) year of experience at the lower level Systems Administrator 1 (ITP040) or position equivalent.

Associate degree or higher degree in information systems, computer science or another related field
Three to five years of system administration experience
Experience providing technical support to large teams and efforts
Experience with audio/visual equipment
Experience with creating and managing virtual classrooms and breakout sessions

Flexible work hours in a hybrid in-office/remote work environment

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