Training Support Specialist

Baxter • Saint Paul, MN

21h

About The Position

This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride. Who We Are: At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride. Your Role at Baxter: The Training Support Specialist is responsible for coordinating shipping, patient training, and compliant documentation for Respiratory Health Devices used in the home setting. The Training Support Specialist is the primary in-office point of contact for all Clinical Patient Trainers. The Auditing aspect of this role requires review of reports related to tasks that support the business operations of Respiratory Health.

Requirements

• HS Diploma or equivalent experience
• Exceptional written, verbal and interpersonal communication skills
• Ability to work independently and as a member of a team
• Exhibits flexibility and ability to prioritize under deadlines
• Strong critical thinking skills
• Proficiency in Microsoft Office Software
• Applicants must be authorized to work for any employer in the U.S.
• We are unable to sponsor or take over sponsorship of an employment visa at this time.

Nice To Haves

• Experience with DME or health care industries preferred
• Experience with TIMS, JDE and Imaging Systems preferred

Responsibilities

• Coordinate assignment of trainings in a timely manner with consideration for patient specific requirements including hospital discharge and priority order needs.
• Communicate with Clinical Patient Trainers to ensure all trainings and related documentation are complete and driven within timelines determined at the time of shipment.
• Ensure contractual agreements are met with all trainers that are applied
• Review training paperwork for completeness and accuracy and data enter key elements from training paperwork into TIMS
• Complete all document imaging and database requirements for each in-home patient training.
• Apply database to monitor trainers, trainings, and training paperwork
• Work in conjunction with other teams to assure necessary actions are taken regarding patient needs identified at training, complaints, inventory changes, and other collaboration as identified by leadership.
• Perform other duties and responsibilities, as assigned

Benefits

• Baxter offers comprehensive compensation and benefits packages for eligible roles.
• Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance.
• Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching.
• We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave.
• Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED