Training Support Representative - Part-time/Casual

Prosci

7h•Remote

About The Position

We are building a talent pipeline of casual, part-time Training Support Representatives who have the flexibility to step in as needed to support our 1-to-3-day training programs. The ideal candidate will be quick-thinking, technically savvy (especially with Zoom), calm, and reliable. As a Training Support Rep, you won’t be front and center, but you will be essential at ensuring our virtual programs are running like clockwork. This role is ideal for individuals seeking flexible, supplemental work rather than a guaranteed set of hours. Program assignments are scheduled based on business demand, with full-time resources prioritized. Since our founding in 1994, Prosci has been laser-focused on change. By combining our deep understanding of people with a proven methodology rooted in the creation of the ADKAR® model, we’ve helped countless people and organizations thrive. Our solutions empower customers with lasting change resiliency through a unique blend of training, advisory services, and licensing options, including Kaiya, our AI change management coach. At Prosci, we are a purpose-driven organization full of passionate, curious, and results-oriented people. Working at Prosci means being part of a dynamic team that is dedicated to our purpose of creating a world where change is done right. Join us and be part of a culture that thrives on continuous learning, growth, and making a difference.

Requirements

Experience using and troubleshooting virtual platforms including Zoom, Teams, Webex, etc.
Excellent problem-solving and multitasking skills under time pressure.
Clear, professional communication style.
Reliable internet connection and quiet home office setup.
Must be able to commit to a 9am-5pm schedule for the first 4 weeks to complete onboarding/training.

Nice To Haves

Prior experience in virtual training support or technical customer service strongly preferred.

Responsibilities

Set up and test virtual platforms (Zoom, Teams, LMS) prior to sessions.
Monitor and manage breakout rooms, screen sharing, polls, and engagement tools during live programs.
Troubleshoot participant connectivity and audio/video issues in real time.
Coordinate with IT or vendors for escalated technical problems.
Confirm attendance and ensure sessions stay on schedule.
Share knowledge check links, track results, and flag issues to the Executive Instructor.
Manage end-of-day communications and post-session content distribution.
Assist with uploading materials, permissions, and pre-session tech setup.
Act as the Executive Instructor’s technical partner during sessions.
Handle behind-the-scenes logistics so the instructor can focus on delivery.
Maintain calm and professionalism under pressure.
Provide real-time support for technical challenges without disrupting the flow of the session.
Communicate troubleshooting steps clearly and professionally.