Training Stores Specialist

Crumbl • Provo, UT

39d

About The Position

Under the direction of the Training Stores Manager, the Training Stores Specialist plays a key role in development of Crumbl’s Training Stores program. This position is responsible for creating training content, supporting other in-store training programs, and assessing training effectiveness. The specialist works closely with Franchise Partners, Operators, Managers, and trainers to ensure alignment with training expectations and standards. Regular travel to Training Stores is required for quality assessments, training facilitation, and providing constructive feedback.

Requirements

• Strong verbal and written communication, interpersonal, leadership, coaching, and conflict resolution skills.
• Excellent time management, organization, and ability to handle multiple projects simultaneously.
• Proficiency in troubleshooting and utilizing technology effectively.
• Analytical skills to assess processes, interpret data, and develop effective solutions.
• Valid driver’s license required.
• Working knowledge of Crumbl’s operational manuals, procedures, and training resources.
• Experience in a Crumbl Bakery, including familiarity with industrial equipment, POS/ticketing systems, and quality control procedures.
• Bachelor’s degree in education, communication, instructional design, or a related field preferred.
• Prior experience as a classroom instructor is an advantage.
• Expertise in assessment and evaluation, including designing assets and delivering feedback.
• Highly organized, self-motivated, and capable of creating structure in a fast-paced environment.
• Ability to work independently while effectively collaborating with teams.
• Must be 21 years of age or older and able to pass a background check.
• Ability to travel when needed, up to 50%.

Responsibilities

• Collaborate with the Training Stores Manager to develop and refine training curriculum, assessment models, and content.
• Assist in the creation and delivery of digital and in-person training for Training Stores.
• Work closely with Franchise Partners and trainers to evaluate training performance and provide constructive feedback both in person and digitally.
• Provide hands-on training in key kitchen operations, including mixing, balling, decorating, station setup, Crumbl technology, digital operational tools, and customer service.
• Stay updated on all new or revised Crumbl processes, policies, and training methodologies.
• Partner with internal HQ teams (Field Training, Franchise Partner Consultants, Support, Store Planning, etc.) to develop training materials and facilitate communication about training processes and schedules.
• Ensure alignment of training strategies with operational excellence and brand standards.
• Adapt to evolving business needs and contribute to additional projects and duties as required.
• Travel when needed to oversee training stores and support team efforts.

Benefits

• Medical, dental, and vision benefits
• 15 days PTO/year
• 10 paid holidays
• Paid parental leave
• Personal phone bill reimbursement
• Gym reimbursement
• Corporate DoorDash® DashPass membership
• Regular company and team activities
• 401k with competitive matching contribution plan
• Excellent opportunities for career growth
• Work in a hyper-growth company

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level