Training Specialist (Healthcare)
About The Position
TRAINING SPECIALIST Make meaningful contributions that fuel critical outcomes for some of the most complex government, defense, and intelligence projects. Join GDIT as a Training Specialist for a career where your growth is just as important as the mission you support. MEANINGFUL WORK AND PERSONAL IMPACT As a Training Specialist, the work you’ll do at GDIT will be impactful to the mission of the New York State Department of Health Medicaid Management Information System program. You will play a crucial role in performing the duties of a Provider Outreach Regional Representative for the eMedNY Program in the NYC area Albany, Troy, Schenectady, NY area. As a Training Specialist supporting the Provider Services department, you will be trusted to represent the company to external and/or internal customers, supporting Medicaid related claims and billing questions. You will provide assistance and problem resolution to our provider community and other stakeholders. You will also respond to non-routine customer calls, email and web inquires, providing a single point of contact for issues and questions. This role requires the selected candidate to reside in the .
Requirements
- BA/BS degree plus 2+ years’ experience, or 5+ years’ experience, or equivalent
- Working knowledge of all Microsoft Office applications, including Outlook
- Strong communication (oral & written), interpersonal, organization skills
- Strong work ethics and flexibility
- Ability to learn quickly
- Ability to work independently or as a part of a group
Nice To Haves
- Healthcare billing and claims experience
- Teaching/training experience
- Experience with Zoom, Microsoft Teams
Responsibilities
- Provide subject matter expert support on NY Medicaid billing and enrollment practices to the provider community, including claim resolution support
- Provide technical training to NY Medicaid Providers on eMedNY billing, enrollment and program requirements
- Interface with the NY Medicaid provider community to support them with system and program changes
- Provide support in face-to-face encounters, phone consultations, group training, seminars and webinars
- Provide feedback internally on challenges providers are encountering and trends
- Develop training and content materials as needed
- Present information at various provider associations meetings
- Provide testimony for Medicaid fraud legal proceedings
- Perform other duties as necessary
Benefits
- Comprehensive benefits and wellness packages
- 401K with company match
- Competitive pay and paid time off
- Full-flex work week to own your priorities at work and at home
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
