Austin Water Training Specialist

City of Austin

4d•$29 - $36•Onsite

About The Position

JOIN THE CITY OF AUSTIN TEAM At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – anchors in delivering services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee. What Makes the City of Austin Special? Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation. Value and Innovation : Work in an environment where employees are valued and innovation thrives. Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits. Retirement Security: Plan for the future with the City of Austin Employees' Retirement System. Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure. Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support. Career Growth: Advance your skills and expertise with professional development and leadership opportunities. Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration. By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country. Job Description: Purpose: Coordinates training activities to include development of curriculum and delivery of job specific training to meet departmental initiatives. Overview: The Training Specialist supports Subject Matter Experts in the Customer Service Contact Center (CSCC) by coordinating and delivering effective training for new hires and existing employees. This role combines administrative coordination such as scheduling, presentation preparation, and record management—with hands-on instruction in systems like Motorola Radio, GIS mapping, IPS Asset Management, and Salesforce.

Requirements

Knowledge of basic training and learning principles.
Knowledge of instructional systems design methods.
Knowledge of City practice, policy, and procedures.
Skill in oral and written communication.
Skill in handling multiple tasks and prioritizing.
Skill in planning and organizing.
Skill in using computers and related software.
Skill in data analysis and problem solving.
Ability to facilitate and deliver training.
Ability to work with frequent interruptions and changes in priorities.
Ability to lead and train others.
Ability to establish and maintain good working relationships with other City employees and the public.
Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job, plus two (2) years of experience in a technical training environment.
Experience may substitute for the education up to the maximum of four (4) years.
Licensing for specific disciplines may be required.

Nice To Haves

Experience designing and/or delivering training in a 24/7 contact center environment supporting both phone operations and radio communications for internal and external customers
Demonstrated knowledge of effective customer service techniques, including conflict resolution and de-escalation strategies
Familiarity with Motorola radio systems or similar emergency communication technology
Knowledge of contact center telephony platforms and call handling workflows
Understanding of water and wastewater processes and common service concerns within a public utility setting
Proficiency with Customer Relationship Management tools, asset management system, MS Office Suite, SharePoint, Workday and to support training development, delivery, and tracking
Strong verbal and written communication skills with the ability to engage and support diverse learning groups
Excellent communication and interpersonal skills for effective collaboration with SME’s and trainees
Ability to travel between multiple work locations as needed

Responsibilities

Surveys various training techniques, materials, and commercial offerings to select the most appropriate process for the delivery of training.
Delivers targeted, audience-appropriate instructor-led training sessions.
Coordinates student and facility schedules for delivery of training and maintains and prepares appropriate records of participation.
Develops written training materials, visual aids, and reference materials, including course curriculums.
Performs preproduction, production, and postproduction work on computer- and video- training materials that use computer and streaming audio-visual technologies for on-demand use.
Develops and administers assessments of staff skills for use in developing training strategies and curriculum, and effectiveness of delivery.
Conducts research or surveys to determine the effectiveness of training provided.
May lead and train others.