Training Specialist Medical Assistant-Southport, IN

GoHealth Urgent Care•Indianapolis, IN

23d

About The Position

At GoHealth Urgent Care, we place the needs of our patients first - by providing an effortless patient experience, a welcoming culture of care and seamless integration with market-leading health systems and our communities. Responsible for development, facilitation, and coordination of training programs for the Medical Assistant clinic operations staff. This role partners closely with the market leadership to manage, coordinate and evaluate the facilitation of staff onboarding, culture orientation, and delivery of training projects.

Requirements

High School Diploma required.
Graduate from an accredited clinical program, including but not limited to Medical Assistant, Nursing, etc.
3+ year’s experience in a clinical staff role, including but not limited to Medical Assistant, LPN, RN, Paramedic, EMT, etc.
Training, learning development or related experience required.
Experience using Electronic Health Record (EHR)
MA Certification (AAMA, NCCT, CMA, RMA), National Registry of Emergency Medical Technician (EMT/Paramedic), Licensed Practical Nurse (LPN) or higher clinical professional license (RN - Registered Nurse)
Proficient use and understanding of medical terminology.
Clinical skills in Point of Care Testing, vitals intake, clinical laboratory procedures
Proficiency in Microsoft Office programs (i.e., Word, Excel, PowerPoint, Outlook, etc.)
Supervisory skills
Excellent verbal and written communication skills
Excellent presentation skills
Excellent organizational skills

Nice To Haves

Supervisory experience preferred.
Urgent care experience preferred.

Responsibilities

Develop and deliver new clinical team member training and coordinate clinical shadow shifts.
Track and manage training evaluation process via knowledge assessments, training performance evaluations and reaction surveys.
Facilitate and lead GoHealth Culture Orientation for the market, coordinating with market leaders as necessary.
Develop and maintain operational and educational resources including workflows, bulletins and use of Share Point resources.
Facilitate yearly clinical competency assessments and conduct follow up training as necessary.
Facilitate training for new operational implementations and/or workflows within the market.
Partner with Lead Field Educator and People Learning Team for learning projects across the organization.
Supervise Training Coach/Learning Coach training schedule, verify and validate their level of skillful competency.
Ability to work weekends to train PRN and Part-time team members.
Travels 20% or more for training request.
Perform other duties as assigned.