Training Specialist Level II

Bay Systems Consulting Inc.•Chantilly, VA

About The Position

Bay Systems Consulting is seeking a motivated, career and customer-oriented Training Specialist – Level II to join our team in Chantilly, VA. RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO: Provide standards, services, and guidance on IT related training programs that are designed to enable government agency personnel to use information technologies and systems more productively. Services include the development, delivery, and/or coordination of training courses and materials that address specific agency needs. Conduct training needs analysis. Design curriculum for distance learning materials, including but not limited to: content outlines, learning objectives, interactive simulations and knowledge assessment questions. Review application development user stories and features to determine training impact and conduct the research necessary to develop and revise training materials. Develop interactive training, including but not limited to: storyboard development, screenshot capture, custom template programming and internal review processes that adhere to existing standards. Conduct Peer and Design review of training material for accuracy. Maintain policy and standards for online training throughout development process. Ensure training content is accurate based on outside feedback. Monitor training changes and updates for dissemination and implementation. Prepare training documentation. Analyze existing training materials and make recommendations to update training processes to satisfy customer objectives. Coordinate training activities and scheduling according to training program. Manage multiple training projects simultaneously involving successfully organizing, planning, and executing small-scale training projects from vision through implementation. Establish a project training plan including audience, approach, design, and list of deliverables. Use independent decision-making to design and develop training materials, reference materials, presentation materials and job aids. Prepare student materials (course manuals, workbooks, instructor notes, handouts, and course evaluation forms). Ensure all training materials are clear, concise, instructionally sound, and directly support learning objectives; ensure materials are 508 compliant. Work with learning management system administrator to assign training and upload training materials; track training completions and report metrics. Provide support for coordinating, developing, and delivering remote training to the user community. Provide second level support and coordinate training with help desks. Train personnel by conducting formal classroom courses, workshops and seminars. Prepare reports and monitor training tasks in support of the goals of the Contractor Program Manager and the government sponsor(s) using standard training standards and software. Provide input to the Training Manager and the Contractor Program Manager on areas of continuous improvement. Work on all the assigned duties by the management.

Requirements

5 years of experience in Information Technology.
Excellent written and verbal communication skills.
Knowledge of Instructional Systems Design
Demonstrated initiative, sound judgment, effective decision-making.
Experience in Customer Service.
Understand computer functions and related technical terminology and how they are applied in everyday business situations.
Possess thorough knowledge of appropriate hardware and software (ex. - PCs, Microsoft (MS) Windows, MS Office.
Experience using Microsoft 365 productivity tools.
Must be a U.S. Citizen.
Must be able to obtain and maintain a U.S. Secret clearance.
Must be able to travel up to 25% domestic and internationally.
Must be able to remain in stationary position for up to 50% of the time.
Must be able to deliver clear and effective communication both verbally and non-verbally to deliver updates; briefings; or interface with co-workers; leadership as well as customer.
Must be able to work in an office environment and be able to freely move within this space to utilize office equipment as well as interface with co-workers and customer.
Must be able to effectively use IT peripherals such as laptop, desktop, printer, fax machine, etc.
Must be able to deliver presentations as needed.
Must be able to review; decipher and understand program manuals; IT service requests; work orders; etc.
Bachelor’s degree in business, Education, Information Technology OR
Information technology certifications (MS-MCT, CompTIA CTT+, SAFe, etc.)

Nice To Haves

Experience with Agile development methodologies preferred.
Experience with multimedia development tools (Adobe Captivate, Articulate, Camtasia, etc.) preferred.
Experience with webinar software (Webex, MS Teams, Zoom, etc.) preferred.
Experience with applications such as ServiceNow and Salesforce preferred.
Prior technical training experience preferred.
A current and active Secret clearance strongly preferred.

Responsibilities

Provide standards, services, and guidance on IT related training programs that are designed to enable government agency personnel to use information technologies and systems more productively. Services include the development, delivery, and/or coordination of training courses and materials that address specific agency needs.
Conduct training needs analysis.
Design curriculum for distance learning materials, including but not limited to: content outlines, learning objectives, interactive simulations and knowledge assessment questions.
Review application development user stories and features to determine training impact and conduct the research necessary to develop and revise training materials.
Develop interactive training, including but not limited to: storyboard development, screenshot capture, custom template programming and internal review processes that adhere to existing standards.
Conduct Peer and Design review of training material for accuracy.
Maintain policy and standards for online training throughout development process.
Ensure training content is accurate based on outside feedback.
Monitor training changes and updates for dissemination and implementation.
Prepare training documentation.
Analyze existing training materials and make recommendations to update training processes to satisfy customer objectives.
Coordinate training activities and scheduling according to training program.
Manage multiple training projects simultaneously involving successfully organizing, planning, and executing small-scale training projects from vision through implementation.
Establish a project training plan including audience, approach, design, and list of deliverables.
Use independent decision-making to design and develop training materials, reference materials, presentation materials and job aids.
Prepare student materials (course manuals, workbooks, instructor notes, handouts, and course evaluation forms).
Ensure all training materials are clear, concise, instructionally sound, and directly support learning objectives; ensure materials are 508 compliant.
Work with learning management system administrator to assign training and upload training materials; track training completions and report metrics.
Provide support for coordinating, developing, and delivering remote training to the user community.
Provide second level support and coordinate training with help desks.
Train personnel by conducting formal classroom courses, workshops and seminars.
Prepare reports and monitor training tasks in support of the goals of the Contractor Program Manager and the government sponsor(s) using standard training standards and software.
Provide input to the Training Manager and the Contractor Program Manager on areas of continuous improvement.
Work on all the assigned duties by the management.