Training Specialist II

DOCUMENT STORAGE SYSTEMS INC

11d•Remote

About The Position

The Training Specialist promotes DSS Inc.’s mission by providing the highest level of care and training to our clients. Supports and trains our clients in the learning and use of our products and services.

Requirements

at least three years of experience in a relevant position; existing DSS trainers, certification on two products or equivalent.
Prior EMR / EHR implementation/Training experience/knowledge
Skilled in client process and training activities with 100% client focus and strong commitment to following up on client issues until resolution
Ability to identify the importance or impact of issues and situations occurring within a client’s workflow process and takes appropriate actions to suggest or introduce alternative processes or resolutions (i.e. workflow process consulting)
Ability to effectively organize time while identifying barriers to progress, proposing solutions and setting priorities
Excellent listening skills and clear and concise presentation skills
Proficient in Microsoft Office Products (Word, Excel, PPT)
Aptitude for understanding technical processes and the ability to learn new software as needed
Hands on implementation/training experience in a hospital or clinical setting
Bachelor’s degree
Equivalent experience or combination of education and experience considered
3+ years prior software implementation experience

Nice To Haves

Prior VA Experience
Professional training in a medical discipline
Training Focused Certifications
Prior VA or commercial Implementation experience

Responsibilities

Travel approximately 36 weeks per year to include weekends and holidays when necessary while abiding by Training Services Department Employee Handbook
Responsible for making travel arrangements in accordance with DSS and Training Services policy
Creation and delivery of Training Plans, Class Agendas, Web Based Presentations and Training Materials
Reviews application set up with appropriate staff
Provide on-site, in person training in both classroom settings and one on one mentoring formats
Provide on-site support during customer Go Live
Delivers product demonstrations to potential or existing clients as well as internal staff
Submits signed, on-site certification documents upon completion of training
Timely and accurate submission of Training Reports, monthly expenses and timekeeping
Assists Product Training Coordinator with scheduling onsite and remote training to be completed within contracted timelines
Responsible for verbal and written communication with clients and documentation of work activities and work processes
Gathers requirements for workflow process and is involved with the configuration of application
Build out workflows, views and alerts based on workflow needs assessed, which will be used and trained at the onsite trainings.
Full understanding of the software GUI, to be able to actively problem solve “on the fly” and suggest solutions to clinician requests, which are within the capabilities of the software.
Participates in internal and external Site Kick Off calls when requested
Attends Scrum Calls, Sprint Planning Sessions, Core Team Meetings, Development Planning Meetings as directed
Participates in Quality Assurance Testing and troubleshooting of product
Assists Documentation Department in the creation of Product Manuals
Works on Home Based Assignments when not on the road as given by the Training Manager or Director
Cross train on other products as assigned by Training Director
Abides by policies set forth in DSS and Departmental Handbook including Timesheet and Expense submissions