Training Specialist II (Trust and Safety)

Turo

30d•$80,000 - $100,000•Hybrid

About The Position

Ready to make a massive global impact and simplify complexity? Join Turo's Shared Services Training team as a Training Specialist II and become an essential training architect for our Global Trust & Safety organization, which includes Fraud Prevention, Chargebacks, Verification, Investigations, and Critical Safety teams. This is your opportunity to demonstrate deep expertise in Instructional Design and Adult Learning Theory by designing and delivering highly engaging, learner-centered experiences. You will partner directly with department managers to ensure customer support agents and internal professional team members perform their duties confidently and efficiently. The opportunity is huge: you will be a product, policy, and process expert, drive measurable impact, provide ongoing direction to global vendor BPO training teams, and even mentor other training team members. If you are a driven, self-motivated problem solver who thrives in a high-paced and rapidly changing environment and you are passionate about transforming complex information into clear, effective learning experiences we want you on our team.

Requirements

3+ years of instructional design experience building interactive e-learning and instructor-led (ILT) training for adult learners
1+ years of experience facilitating training workshops or courses (Trust & Safety experience preferred)
Experience with authoring tools such as Articulate 360 (Rise, Storyline)
Experience using an LMS, preferably Docebo
Strong foundation in adult learning best practices and learner-centered instructional methodology
Enjoys simplifying complex processes and collaborating with cross-functional stakeholders
Skilled in facilitating workshops, trainings, and/or courses
Passionate about creating meaningful, engaging learning experiences

Nice To Haves

1+ years of experience managing a Learning Management System
Experience supporting Trust & Safety training programs
Experience mentoring training peers or instructional designers
Experience working with global BPO training partners

Responsibilities

Partner with Trust & Safety department managers on ongoing projects and road map items
Design and deliver highly engaging, interactive training modules that enable customer support agents and internal team members to perform their duties confidently and efficiently
Support and manage assigned training teams and trainers within our BPO training network
Serve as a mentor to both internal and BPO training teams, sharing knowledge and experience to help elevate instructional and facilitation capabilities.

Benefits

Competitive salary, equity, benefits, and perks for all full-time employees
Employer-paid medical, dental, and vision insurance (Country specific)
Retirement employer match
Learning & Development stipend to invest in your professional development
Turo host matching program
Turo travel credit
Cell phone and internet stipend
Paid time off to relax and recharge
Paid holidays, volunteer time off, and parental leave
For those who are in the office full-time or hybrid we have in-office lunch, office snacks, and fun activities