Training Specialist I

Seneca Gaming Corporation•Niagara Falls, NY

33d•$21

About The Position

The Training Specialist I is responsible for the design/development and facilitation of the Seneca Gaming Corporation’s training programs. Monitors and reports the effectiveness of training on employees during the orientation period and for career development. Involved in initial plan design and existing plan enhancements that includes the development and implementation of new hire orientation, management/leadership curriculum, programs designed to develop new supervisory staff and front-line staff, as well as the coordination of required legal, labor, e-learning/on-line learning and regulatory training. Responsible for administrative functions that affect the operation of all SGC Training programs. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: 1. Develop and provide employee orientations and training systems to ensure that all employees have the necessary skills to successfully perform their jobs and to deliver outstanding customer service on a consistent basis. 2. Evaluate the skills of employees, supervisors and managers to identify their needs. 3. Analyze the training needs of the casino, and develop and implement a training plan. 4. Work with Department Managers to design and develop training materials and programs for employees. 5. Schedule, coordinate and make arrangements for Casino Operations management to assist them. 6. Develop and conduct train-the-trainer sessions for managers in order to teach them how to train. 7. Organize career development systems and record keeping. 8. Coach supervisors/managers to improve their interpersonal skills in order to deal effectively with employees. 9. Develop and further enhance the leadership skills of entry and mid-level management of all departments through varied learning approaches and strategies. 10. Regularly reviews achievements and needed changes in goals, objectives and/or department metrics. 11. Maintain current and accurate records in HRIS for employees in assigned areas of responsibility, showing attendance and successful completion of all Management Training and other training modules. 12. Assist in the marketing of internal training programs. 13. Generate tracking reports, training evaluations and attendance of legal, regulatory, e-learning/on-line training and mandatory trainings. 14. Effectively communicate training requirements to team members and management. 15. Coordinate appointments, meetings, provide information to team members and management and generate correspondence on behalf of the Training Unit. 16. Create, update, distribute, and maintain the Training Calendar. 17. Coordinate and maintain accurate employee data for SGC Learning Management Systems. 18. Assist team members and managers with navigating SGC Learning Management System. 19. Update and organize Training Catalog and resources associated to training and learning. 20. Coordinate amenities, room set up and required paperwork as needed for scheduled training sessions. 21. Order and prepare materials for trainings. 22. Collects and compiles evaluation data for training programs. 23. Maintain day-to-day operations in the absence of the Training Manager. 24. Maintain absolute confidentiality and integrity with all written and oral information regarding Tribal and Casino operations, management and staff. 25. Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times. 26. Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff. 27. Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies. 28. Must complete all required SGC Training programs within nine (9) months from commencement of employment. 29. Attend all necessary meetings. 30. Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule.

Requirements

Must be 18 years of age or older upon employment.
High school diploma or equivalent required.
Up to two (2) years of job related experience in a Human Resources training environment required.
Familiar with standard concepts, practices and procedures within the training field.
Coordinating a training function is required, including developing new training courses and systems and understanding the strategic relationship of training in support of achieving the stated mission of the business.
Experience conducting training needs analysis and evaluating training programs which include the cost/benefit of training.
Able to negotiate vendor contracts, consults with all levels of the organization, and acts as a role model of an effective trainer.
Proven training experience that demonstrates creativity and latitude.
Excellent interpersonal, organizational, developmental and presentation skills.
Must possess excellent communication skills.
Ability to write routine correspondence and to speak effectively to the public, employees and customers.
Ability to define problems, collect data, establish facts and draw valid conclusions.
Must have the ability to deal effectively and interact well with the customers and employees.
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
Adequate manual dexterity to operate office equipment.
Light lifting.
Occasional travel.
Must be able to effectively understand and communicate to candidates and employees.
Must be able to stand, walk, and move through all areas of the casino.
Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.

Nice To Haves

Bachelor’s degree preferred but not required.
Previous customer service experience preferred.

Responsibilities

Develop and provide employee orientations and training systems to ensure that all employees have the necessary skills to successfully perform their jobs and to deliver outstanding customer service on a consistent basis.
Evaluate the skills of employees, supervisors and managers to identify their needs.
Analyze the training needs of the casino, and develop and implement a training plan.
Work with Department Managers to design and develop training materials and programs for employees.
Schedule, coordinate and make arrangements for Casino Operations management to assist them.
Develop and conduct train-the-trainer sessions for managers in order to teach them how to train.
Organize career development systems and record keeping.
Coach supervisors/managers to improve their interpersonal skills in order to deal effectively with employees.
Develop and further enhance the leadership skills of entry and mid-level management of all departments through varied learning approaches and strategies.
Regularly reviews achievements and needed changes in goals, objectives and/or department metrics.
Maintain current and accurate records in HRIS for employees in assigned areas of responsibility, showing attendance and successful completion of all Management Training and other training modules.
Assist in the marketing of internal training programs.
Generate tracking reports, training evaluations and attendance of legal, regulatory, e-learning/on-line training and mandatory trainings.
Effectively communicate training requirements to team members and management.
Coordinate appointments, meetings, provide information to team members and management and generate correspondence on behalf of the Training Unit.
Create, update, distribute, and maintain the Training Calendar.
Coordinate and maintain accurate employee data for SGC Learning Management Systems.
Assist team members and managers with navigating SGC Learning Management System.
Update and organize Training Catalog and resources associated to training and learning.
Coordinate amenities, room set up and required paperwork as needed for scheduled training sessions.
Order and prepare materials for trainings.
Collects and compiles evaluation data for training programs.
Maintain day-to-day operations in the absence of the Training Manager.
Maintain absolute confidentiality and integrity with all written and oral information regarding Tribal and Casino operations, management and staff.
Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times.
Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff.
Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
Must complete all required SGC Training programs within nine (9) months from commencement of employment.
Attend all necessary meetings.
Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed.