Training Specialist - Field

GoHealth Urgent Care•Fairfax, VA

39d

About The Position

It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. At Inova GoHealth Urgent Care, we place the needs of our patients first - by providing an effortless patient experience, a welcoming culture of care and seamless integration with market-leading health systems and our communities. Responsible for development, facilitation, and coordination of training programs for the Medical Assistant clinic operations staff. This role partners closely with the market leadership to manage, coordinate and evaluate the facilitation of staff onboarding, culture orientation, and delivery of training projects. P At GoHealth Urgent Care, we place the needs of our patients first - by providing an effortless patient experience, a welcoming culture of care and seamless integration with market-leading health systems and our communities. Responsible for development, facilitation, and coordination of training programs for the Medical Assistant clinic operations staff. This role partners closely with the market leadership to manage, coordinate and evaluate the facilitation of staff onboarding, culture orientation, and delivery of training projects.

Requirements

High School Diploma required.
Graduate from an accredited clinical program, including but not limited to Medical Assistant, Nursing, etc.
3+ years’ experience in a clinical staff role, including but not limited to Medical Assistant, LPN, RN, Paramedic, EMT, etc.
Training, learning development or related experience required.
Experience using Electronic Health Record (EHR)
MA Certification (AAMA, NCCT, CMA, RMA), National Registry of Emergency Medical Technician (EMT/Paramedic), Licensed Practical Nurse (LPN) or higher clinical professional license (RN - Registered Nurse)
Proficient use and understanding of medical terminology.
Clinical skills in Point of Care Testing, vitals intake, clinical laboratory procedures
Proficiency in Microsoft Office programs (i.e., Word, Excel, PowerPoint, Outlook, etc.)
Supervisory skills Excellent verbal and written communication skills
Excellent presentation skills
Excellent organizational skills

Nice To Haves

Supervisory experience preferred.
Urgent care experience preferred.
Proficiency in EMRs, including but not limited to EPIC and eClinicalWorks

Responsibilities

Develop and deliver new clinical team member training and coordinate clinical shadow shifts.
Track and manage training evaluation process via knowledge assessments, training performance evaluations, constructive feedback, and reaction surveys.
Facilitate and lead GoHealth Culture Orientation for the market, coordinating with market leaders as necessary.
Develop and maintain operational and educational resources including workflows, bulletins and use of Share Point resources.
Facilitate yearly clinical competency assessments and conduct follow up training as necessary.
Facilitate training for new operational implementations and/or workflows within the market.
Partner with Lead Training Specialist and People Learning Team for learning projects across the organization.
Supervise Training Coach/Learning Coach training schedule, verify and validate their level of skillful competency. Perform learning coach interviews and workshops, as needed
Travels 25% or more for training request.
Conduct provider EMR and workflow training in designated markets and coordinate GHCO attendance
Upload provider signatures and assist with initial setup of referrals and narcotic tokens (market specific) in eCW markets
Support pre-GoLive, post-GoLive and/or week of GoLive for new JVs for providers
Perform other duties as assigned.