Training Specialist, Claims - MSI

MSI, part of The Baldwin Group

1d • Remote

About The Position

Why MSI? We thrive on solving challenges. As a leading MGA, MSI combines deep underwriting expertise with insurer risk capacity to create specialized insurance solutions that empower distribution partners to meet customers’ unique needs. We have a passion for crafting solutions for the important risks facing individuals and businesses. We offer an expanding suite of products – from fully-digital embedded renters coverage to high-value homeowners insurance to sophisticated commercial coverages, such as cyber liability and habitational property – delivered through agents, brokers, wholesalers and other brand partners. Our partners and customers count on us to deliver exceptional service through a dedicated team that makes rapid resolutions a priority. We simplify the insurance experience through our advanced technology platform that supports every phase of the policy lifecycle. Bring on your challenges and let us show you how we build insurance better. The Training Specialist designs and delivers effective employee training programs, identifies training needs, monitors effectiveness, and contributes to program design and enhancement.

Requirements

• Knowledge of quality improvement procedures and techniques and tool usage
• Basic understanding of insurance policies and claim handling procedures
• Working knowledge with Canva
• 4 years’ relevant experience
• Bachelor's Degree or equivalent combination of education and work experience
• Experience creating training resources and programs
• Experience delivering effective training programs

Responsibilities

• Develop and update curriculums, training manuals, virtual and in-person classroom exercises, competency assessments, and more related to supporting colleague’s job functions and responsibilities.
• Partner with key stakeholders and assist in the delivery of high-impact training solutions.
• Lead training classes independently or as a co-trainer/facilitator.
• Assess participation and progress continuously during training, providing feedback to both colleague and management.
• Work alongside Quality Improvement team to assist with auditing and determine what additional training may be needed to improve performance.
• Collect evaluations throughout training to compile results and provide status reports on training effectiveness.
• Take on ad-hoc projects as identified by leadership.
• Identify training needs and map out learning and development plans for individuals and teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level