Training Specialist -Central Authorization/Full Time/Remote
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About The Position
The position involves working collaboratively with leadership to identify training needs and develop a training curriculum for all new and existing employees. The role utilizes Customer Service/Insurance Recovery leadership as Subject Matter Experts (SME) to develop and maintain instructional materials and procedures related to the activities within the Customer Service/Insurance Recovery Department. Responsibilities include designing course content based on information gained from needs assessments, evaluating the impact of delivered training programs, planning training schedules considering operational needs, and facilitating training sessions for all Customer Service/CBO Insurance Recovery staff involved in customer/insurance recovery activities.
